Of course, there are still a lot of problems and there are more unresolved issues than what has been achieved. Nevertheless, the implementation of the decrees made it possible to strengthen the partnership of all levels of government and civil society in solving national problems.
The efficiency of work has increased significantly thanks to public control, which was organized by the All-Russian Popular Front. It is necessary to further expand the dialogue with professional, volunteer, civil associations, NGOs, to create new opportunities for the implementation of the initiatives of our people.
I would also like to note the work of the heads of the regions and their management teams. In the subjects of the Federation, where they competently and responsibly approached the matter, concentrated resources and efforts on solving the problems of citizens, despite all the difficulties, they managed to get really serious, noticeable results.
Let me emphasize that the successes achieved should become the basis for moving forward. This is the only way to respond to people's requests. Today they are already guided by the highest world standards, which means that we have to solve more and more complex tasks. This concerns the social sphere and public administration, the creation of modern jobs and conditions for doing business, the quality of housing, the environment and, in general, space for life.
That is why many of the provisions of the May Decrees have already received logical development in the priority projects of the Government of the Russian Federation and other programs and plans. Now it is important to take a general look at what has been done, identify problem areas, and formulate our further actions.
From this point of view, I propose to discuss specific issues on today's agenda: this is the development of an independent assessment of the quality of work of social institutions, the development of a program for the resettlement of emergency housing, as well as the improvement of the activities of multifunctional centers. I suggest you start with them.
Dear colleagues! A few years ago, in order to get a certificate, a document, almost everywhere, without any exception, citizens had to stand in queues, beat up the thresholds of various offices, and pay money to intermediaries. Indeed, there are still many problems of this kind, but the situation as a whole is beginning to change.
Today, many people come to multifunctional centers where you can get a certificate for maternity capital, a certificate of an individual entrepreneur, register property, and receive other services. Such MFCs are open almost throughout the country.
I got acquainted with the activities of one of them (many probably noticed) recently in Veliky Novgorod. I not only looked at their work there - and in other regions of Russia, but the last time I was in Veliky Novgorod, I watched what was happening there.
In general, there are three thousand MFCs operating throughout the country, which provide almost the entire range of public services. Last year, the number of applications exceeded 60 million.
Let me emphasize that this project has become successful, but we cannot dwell on what has been done. Indeed, queues are still preserved in some centers, oddly enough. Far from everywhere a full range of services is provided, and their quality, even in the MFC, does not always meet the requirements that people place on them. I draw your attention to the fact that it is the opinion of people, their wishes, that should become the basis for further improvement of the work of multifunctional centers.
The principal task is to create conditions for citizens to apply to any MFC, regardless of their place of residence and registration. This is an important step towards creating a coherent, integrated system for the provision of state and municipal services.
Dear colleagues! As part of the implementation of the May decrees, the introduction of an independent assessment of the quality of the work of social organizations has begun. I emphasize that we need an independent assessment, of course, not just for show. This is a real opportunity for people to influence the process of changes in the work of those institutions that are most important in a specific, daily practical life: these are hospitals, clinics, educational and cultural institutions.
We are talking about the fact that the citizens themselves make comments on the quality of service, including people with disabilities in terms of health, the material and technical equipment of institutions, and so on, evaluate the friendliness of the staff, in the end, and then they can check how their proposals are taken into account what decisions have been made, what is actually being implemented in practice.
Therefore, the results obtained should not, of course, be filed in a folder, lie down under the cloth. It is necessary to create a clear mechanism to encourage social institutions that respond to the requests of citizens, and provide for tough measures against those who are not ready, do not want to listen to people, do not want to work to improve their efficiency.
And of course, it is fundamentally important for us to ensure the true independence of the assessment. Now, unfortunately, there are such cases when budgetary organizations arrange a so-called cabal: they interrogate and evaluate themselves. And then it turns out that polyclinics, for example, formally have a high rating, but in reality you can’t get to specialists, and in general the level of service is quite low.
Conflicts of interest should be excluded from the independent evaluation. To do this, expand the participation in its implementation of socially oriented NGOs, public chambers in the regions. I ask civil activists to regularly inform about how this work is going, whether objectivity is improving, whether people are satisfied with the results of these assessments and subsequent decision-making.
Dear colleagues! Another issue on our agenda, very serious, large-scale, very important for millions of our citizens, is the liquidation of dilapidated housing (barracks, all kinds of temporary housing), which was created as temporary housing, and then people live for decades in these, so to speak, premises devoid of basic amenities. We are talking about millions of square meters. We have set ourselves a very difficult goal - by September 2017, to provide new comfortable housing to more than 700,000 of our citizens. Let me remind you what exactly was discussed and what are the numbers here.
From January 1, 2014 to September 2017, it is necessary to resettle 11.15 million square meters, where 711.6 thousand people live. As of April 1, 2017, 8.13 million square meters were settled (this is almost 73 percent of the target), where 520 thousand people live, which is 73 percent of the target. This is the picture today.
The vast majority of subjects of the Federation, as the data show, are fulfilling their tasks, despite any difficulties of today. I propose to think about measures to encourage them, including financial ones. I also appeal to governors and heads of regions who are obviously not meeting the deadlines, and for well-known reasons, which we have talked about more than once, including because of obvious managerial blunders. I ask you to take personal responsibility, dear colleagues, for the situation, not to send your subordinates to explain themselves, but to come to the people yourself and clearly say when they will be able to move to new housing.
At the same time, I want to warn those who, in the pursuit of meeting deadlines, are trying to impose on people houses where the roofs are leaking, the plaster is crumbling, that is, according to the principle “take it, God, what is not worth it to us”, well, just to report back. I want to repeat, not only the timing is important, but also the quality of housing. I also ask you to deal in detail with those cases when people, for formal, often far-fetched reasons, were not included in the resettlement program.
And I want to repeat again that the scale of the problem is, of course, very large, and houses that were not recognized as such at the beginning of 2012 are included in the number of emergency houses. Of course, we would like to do even more and expand these limits, but we need to fulfill at least what we have.
Nevertheless, I instruct the Government of the Russian Federation, together with the regions, to develop permanent mechanisms for the resettlement of dilapidated housing stock and launch them from January 1, 2019, and for the transition period I propose to extend the work of the Housing and Communal Services Fund, which has generally proven its effectiveness. Moreover, the draft law has been worked out in the Government and is ready to be adopted.
Let's move on to the first item on the agenda. The floor is given to Minister of Economic Development Maxim Stanislavovich Oreshkin.
Oreshkin Maxim StanislavovichMinister of Economic Development:
Almost every citizen of our country has to receive official documents from time to time: a passport, a birth certificate, draw up maternity capital. I think many will agree that over the past few years, this has become much easier to do.
Of course, the creation of a network of multifunctional centers for the provision of public services "My Documents" played an important role. The first centers were opened 10 years ago, but now, which is very important, the My Documents sign can be seen literally everywhere: not only in large cities, but also in the most remote settlements.
Today in Russia there are about 13 thousand branches, and they cover 96 percent of the population of our country. Last year alone, these centers provided 93 million services. The centers operate on the principle of "one window", that is, in one place, people can get access to 30 types of federal services and about one and a half hundred types of regional and municipal services.
What has generally changed with the advent of the MFC? First of all, the system of interaction between citizens and the state has changed. The public places that have been kept in despondency for centuries, vividly described by Russian classics, have finally become comfortable, modern and technologically advanced, and their work is transparent, regulated and predictable in time.
When creating an MFC in Russia, international experience was analyzed, decisions of mass retail companies that succeeded in creating a friendly environment for people were taken into account. In addition to the service windows themselves, the centers have information desks, comfortable waiting areas, children's corners, Internet access and much more.
Thanks to the creation of a network of centers, only in the last few years, the average waiting time in line for receiving public services has decreased by 2.5 times. For these half an hour of time that people began to save, if they are multiplied by 93 million services, then the total time saving for the citizens of our country is more than two million man-days. Visitors to the MFC appreciated our efforts, and today the level of satisfaction with the quality of services has already exceeded 80 percent, and for comparison, in 2004 it was less than twenty.
A significant number of MFCs are equipped today with special terminals that allow you to evaluate the service received. For these purposes, there is also an SMS service. Last year alone, citizens rated almost five million services at the MFC. The share of positive assessments exceeded 96 percent. In different regions, the assessment system works differently: somewhere better, somewhere worse. For example, currently almost no data is received from the MFC of the Republic of Ingushetia, Tver and Ivanovo regions.
As infrastructure is built and procedures are simplified, so are the expectations of citizens. We understand that multifunctional centers should continue to develop in accordance with these expectations, and the process of providing public services should become easier and more convenient.
What is planned for this? First, we want the centers to work not based on the convenience of departments and the historically established practice of public services, but primarily on the basis of the needs of a particular person. The next step in improving the convenience of the MFC will be the transition to a model of work from a life situation, and not from a public service.
Let me give you an example of what this means in practice. When a child is born in a family, parents need to simultaneously receive up to 19 public services: issue a birth certificate, maternity capital, register the child in an apartment, and so on. Each service requires its own application.
We want to make sure that one application is submitted, and the rest of the work is taken over by the state. The first passport, marriage, change of surname, own business or a new home - in these situations, it is important for people to receive documents as quickly as possible. We have prepared the necessary draft law, and I ask you, Vladimir Vladimirovich, to support it.
Secondly, many citizens, when receiving this or that service at the MFC, often, if necessary, pay, for example, state duties, they face the problem of having to either travel to a bank branch or pay through devices with a large commission, which do not always work well. To avoid such problems, it is necessary to organize payment through the employees of the MFC. Such a bill has already been prepared.
Third, we must move forward to further expand the list of services provided. Now we are working with the Internal Revenue Service on the possibility of accepting tax returns and providing other services. At the same time, we pay special attention to the issues of maintaining tax secrecy. By the way, this will not be the first joint experiment with the Tax Service.
As you said, the purpose of this system is to increase the impact of citizens on the decisions that are made by the executive authorities of the subjects, institutions in terms of, first of all, accessibility assessment, information about institutions, disclosure of all possible services provided by those or other institutions of the social sphere .
This is the comfort of the provision of services and the assessment by citizens of the set of services that is provided. This is the waiting time for receiving the service, the absence of queues. This is the friendliness and competence, courtesy of the staff. And, of course, through such new indicators, through the assessment of all services by citizens, we tried to build a new system.
For each industry, together with public associations and public organizations, uniform indicators were provided. I will name just a few of them: for example, in the field of culture, this is the convenience of the work schedule of organizations, the use of electronic services; in education, this is a condition for individual work with students, the availability of additional educational programs, the possibility of constant communication with parents, the ability of parents to ask the necessary and interesting questions; in healthcare, this is the availability of an appointment with a doctor in electronic form (there were practically no such systems before), this is the waiting time for the provision of a service; in social services, this is convenience and people's assessment of how quickly and how comfortably services are provided by social workers at home, what is the quality of services, including food and leisure services in stationary institutions, and much, much more.
The main thing is that this assessment itself should lead to the formulation of tasks for all institutions, the relevant executive authorities, and be implemented in the plans that are developed based on its results.
Just yesterday, under the leadership of Dmitry Anatolyevich [Medvedev], we were in Smolensk, and during a visit to an orthopedic institution, the head physician showed new touch terminals on which patients and visitors, relatives and friends can leave this assessment for all indicators that are provided; it's all processed electronically.
This experience is also beginning to be introduced into the work of institutions. In two years, the coverage of institutions with an independent assessment was about 50 percent, a little lower, and we are setting the goal this year for all social institutions to undergo an independent assessment of the provision of services.
What results have been achieved so far? We see that they are certainly still not enough, but at the same time I will name them. Firstly, this is what is associated with improving the material and technical base, and, as a rule, these are those changes that do not require very serious financial investments: this is the improvement of territories, this is the acquisition of elementary new equipment, this is the convenience of various services when people come to see the doctor. That is, such events began to be implemented precisely according to what claims were made and questions raised by citizens. This is also the convenience of work schedules, the convenience of the work of registries, making an appointment to receive a particular service. And in connection with such questions that are raised by citizens, the executive authorities make appropriate changes to the regulations for this work.
For cultural institutions in many regions, various services are being introduced in terms of online booking of tickets for receiving services in reading rooms - for example, appropriate equipment is purchased for people with disabilities, taking into account their needs. That is, quite a lot of such positive changes are taking place.
But at the same time, we note that there are problems that need to be addressed, including through amendments to the legislation. This is what emerged during the first work during these one and a half to two years of public councils under the executive authorities of the subjects of the Russian Federation.
We see that often either employees of these organizations that are being evaluated, or employees of the executive authorities of the constituent entities of the Russian Federation take part in them. We have already begun this work together with the Civic Chamber in order to minimize these factors, but this will also require amendments to the legislation.
In addition, we see that the operators who organize the public assessment itself are not always properly selected, and these operators do not always have enough relevant qualifications, because this is a fairly new job for them.
And here, as you have already said, it is required to apply to a greater extent the experience of the same non-profit organizations that work in this area. Here, too, we need to organize this work in the regions and, if necessary, change the legislation.
We see that often the subjects practically do not finance this work, and it requires certain labor costs. Sometimes we see that the quality and quantity of those interviewed and the conclusions drawn in this regard are minimal. That is, on the basis of three or four questions, certain conclusions are drawn. This should also be avoided, and appropriate requirements should also be formulated at the federal level both for operators and for those involved in this work.
It is very important that public councils are formed not through the appointment of subjects by the executive authorities, but it is necessary to involve public chambers so that public chambers in the regions form public councils that conduct an independent assessment. It seems to us that this will also lead to an improvement in work and to an increase in the objectivity of assessments.
And one more point that I would like to touch on. Now the analysis shows that far from all subjects of the Russian Federation adopt detailed, understandable, transparent action plans and plans for responding to the assessments expressed by citizens, the opinions expressed by citizens. In the course of discussions in preparation for the State Council, we came to the conclusion that it would probably be appropriate to enshrine in the legislation for the executive authorities to issue a public report on the results of an independent assessment in their legislative assemblies. This could seriously increase the responsibility and publicity of these events, and control over how they will be used.
At the federal level, the best practices that are identified in the regions (and they are identified in the regions quite often and in different areas) - we need to suggest to the regions how to implement these best practices, to formulate already at the level of federal executive authorities. We are ready to continue working in this direction. To do this, it is necessary to prepare a number of amendments to the legislation and, from 2018, to change the format of an independent assessment in a certain way.
In general, it seems to us that a fairly positive impact. And on the ground, we see that the situation with the provision of services is changing for the better, namely small, but very important changes in terms of comfort for people.
V. Putin: Thank you.
Andrey Anatolyevich Turchak will continue, Pskov region.
Urchak Andrey AnatolievichGovernor of the Pskov region: Dear Vladimir Vladimirovich! Dear colleagues!
Maxim Anatolyevich dwelled in sufficient detail on the stages of formation of the system of independent quality assessment. Indeed, a large-scale system was created in the country almost from scratch, certain experience was accumulated, and the first results were obtained.
However, it is worth recognizing that the system created has not yet become an effective mechanism for improving the quality of services for our citizens and a sufficient way to make effective management decisions in all regions. The system objectively experiences the so-called growing pains.
The fulfillment by the authorities and public organizations of the tasks of forming an independent quality assessment system, as often happens, entailed the complication of the whole process, namely, discord, variability of the assessment criteria appeared and, as a result, its labor intensity increased.
As a result, the requirements for the professionalism of appraisers became more and more, and from the ordinary recipients of services (the citizens themselves), the assessment system eventually became further and further away. Lobbying began, to put it bluntly, for loyal candidates for public councils, which are called upon to analyze the results of the assessment and issue their conclusions to the executive authorities based on its results.
In our region, for example, we had to make separate decisions manually in order to remove officials, managers, employees of institutions, including former ones, from participating in the formation of public councils and thus eliminate a conflict of interest.
In addition, the regions faced the issue of finding a competent and independent assessment operator and, as a result, its objectivity. The market for professional appraisers in this area is very narrow and is only being formed. An independent assessment of specific institutions will be objective only when a sufficiently large array of opinions of the direct recipients of the service itself, that is, our citizens, is taken into account.
An independent assessment is, first of all, a public rating, and it should not replace the professional industry assessments of Roszdravnadzor and Rosobrnadzor, the ratings of insurance companies and professional communities, otherwise it will be extremely difficult for our citizen to navigate all types of competent assessments.
Based on the foregoing, the working group proposes to consider the issue of transferring the functions of conducting an independent assessment to the Civic Chamber of the Russian Federation and, accordingly, to the public chambers of our regions. To this end, it is necessary, first, to amend the 212th Federal Law on the Fundamentals of Public Control in the Russian Federation, providing in Article 18 of the law for an independent assessment of the quality of services provided by state and municipal organizations as an independent form of public control, supplementing the law with a separate article in which the subject of this form of public control is to determine the public chambers of the constituent entities of the Russian Federation.
Second. Amend the 183rd Federal Law on the General Principles of Organization and Activities of the Public Chambers of the Subjects of the Russian Federation, providing in Article 11 the powers of the Public Chambers to independently assess the quality.
Third. We propose to introduce a mandatory public report on the results of an independent assessment with its mandatory consideration in the legislative body of a constituent entity of the Russian Federation, as well as the subsequent procedure for making a decision on it.
Fourth. Make additions to the system for evaluating the activities of the executive authorities of the constituent entities of the Russian Federation, as well as fix the personal responsibility of the heads of state and municipal institutions based on the results of an independent assessment, including these indicators in effective contracts.
In addition, today we propose to take urgent measures to improve the existing system of independent evaluation. Firstly, it is necessary to do additional tuning of the bus.gov.ru website. This resource should become an everyday source of information for our citizens, a navigator for ourselves and our loved ones. The site, of course, requires modernization in terms of increasing the simplicity and convenience of the interface, the search system, the ability to leave feedback about the institution, and others.
Secondly, it is required to develop a unified procedure for calculating indicators of an independent assessment. Today, for example, some organizations are evaluated according to 20 indicators, while others - only five.
Thirdly, it is necessary to streamline the system of summing up the results of an independent assessment, that is, to establish feedback. To this end, we propose to approve a single form of reporting with the mandatory formation of a list of specific measures to improve the activities of such organizations.
All this, in the opinion of the working group, will make it possible to build a new vertical for conducting an independent assessment from the mass inclusion of citizens in the process of the assessment itself, then through public chambers to a public analysis of its results and to clear and personal responsibility of the heads of organizations and authorities.
Thank you for attention.
V. Putin: Thank you.
Let's listen to Mikhail Alexandrovich Me on the issue of resettling emergency housing. Please.
Men Mikhail AlexandrovichMinister of Construction and Housing and Communal Services: Dear Vladimir Vladimirovich! Dear meeting participants!
By implementing a set of measures to implement the 600th May Decree, the Government has seriously reformatted the work on the fulfillment by the regions of their obligations to resettle dilapidated housing.
What was done: first, clear annual settlement targets were set in agreement with the governors; second, the conditions for providing funds to the regions and the terms for considering their applications have been reduced by a factor of three; thirdly, additional funds were allocated, which reduced the expenditures of regional and municipal budgets on average in the country from 62 to 50 percent; fourth, the appropriate limits of funds for 2017 inclusive are fixed by an act of the Government, and it is possible to choose them in advance, as requested by the constituent entities of the Russian Federation; Fifth, strict financial liability has been introduced for violating the terms of resettlement of each particular family. The heads of the constituent entities of the Russian Federation took upon themselves the obligation to ensure the resettlement of these families in a timely manner by signing an appropriate agreement.
In order for the resettlement process to be open, information signs with the resettlement period were placed on each resettled house. We have implemented an online system that allows anyone to control the resettlement process in real time. This system contains photos of the stages of building a house, acts of commissioning, monitoring of compliance with the relevant schedules.
The result of these measures was an almost threefold increase in the rate of resettlement of dilapidated housing: 14 regions have already completed the implementation of programs for the resettlement of those houses that were recognized as dilapidated as of January 1, 2012; two subjects, the Republic of Ingushetia and the Kaliningrad Region, back in 2015. The vast majority of regions, according to our forecasts, will cope with this task and complete this work within the established time frame.
Despite all the measures, in a number of regions, the pace of resettlement does not yet correspond to plans, and about 11 of them raise concerns: these regions may not fulfill their obligations in due time. The Ministry of Construction of Russia and the Housing and Utilities Reform Assistance Fund are working manually with each problematic region, and each region has been assigned appropriate special curators.
Dear Vladimir Vladimirovich! We consider it right to support those regions that will fulfill their resettlement obligations on time. This is a really difficult job that required concentration and vigilant control. Those regions that completed the scope of work ahead of schedule, back in 2015 (these are Ingushetia and the Kaliningrad region), were allocated additional funding by decision of the Chairman of the Government of the Russian Federation. This funding made it possible to launch the resettlement of those houses that were recognized as emergency, after January 1, 2012. This work has already begun in the Kaliningrad region.
We believe that all regions that successfully cope with the task within the established timeframe are also worthy of receiving additional funding in order to start resettling the newly formed emergency fund without delay this year. Those governors who do not fulfill their obligations on time should publicly explain the problem to people, make every effort to complete the task as soon as possible and, of course, understand all the responsibility.
Another important point, which is also under the control of the Government, is the quality of houses in which the regions relocate citizens. For budgetary funds, regional and local authorities are obliged to build decent houses or purchase high-quality housing. We are grateful to our colleagues from public organizations, primarily from the All-Russian Popular Front. Largely thanks to their signals, we managed to build a multi-stage quality control system.
So, we obliged to accept houses by a special commission with the participation of representatives of public control. A federal hotline was launched, the telephone of which is placed in every house where migrants move. Each complaint, even the most insignificant one, gets into a single register, is worked out by the relevant officials of the constituent entities of the Russian Federation, and as a result, all these shortcomings are eliminated.
And there is also a permanent federal commission with the participation of representatives of the Prosecutor General's Office, Rospotrebnadzor and public figures represented by the All-Russian Popular Front. The meeting of such a commission is held in the mode of video selectors with almost all regions.
On your instructions, Vladimir Vladimirovich, a requirement has been introduced for the state expertise of low-rise building projects, and it is precisely in such houses that migrants most often move. Project documentation is also checked, and supervision is carried out at all stages of construction. We didn't have this practice before.
Additionally, state housing inspectorates in the regions were instructed to separately check houses before putting them into operation. To date, about 70 percent of the shortcomings have already been eliminated, and all remaining shortcomings should be eliminated by the regions before the end of the year. We will control this work so that all the obligations of the regions to relocate people to comfortable and modern homes are fulfilled.
Unfortunately, there are isolated egregious cases, such as the settlement of Belyye Bereg in the Bryansk region, in the Komi Republic, and in a number of other subjects, which are already being dealt with not only by us and our commission, but also by the relevant law enforcement agencies. Fortunately, such cases are indeed isolated.
We understand that, having completed the resettlement of the planned volume, we are solving the problem of emergency housing accumulated at the time of the issuance of the 600th May decree. Since that time, a significant amount of emergency housing has appeared. There are houses that need to be resettled, but they have not yet been recognized as purely legally emergency, and, according to our forecasts, the volume of emergency housing will grow, because almost half of the country's housing stock was built before 1970, just when there was a period of mass building. Thanks to the earned capital repair programs, their dilapidation is restrained; Of course, the growth of the emergency stock is also decreasing, but gradually this housing will still need to be replaced, so the country needs a permanent mechanism for resettling the emergency housing stock.
In preparation for the meeting of the State Council and the Commission, a working group led by Mikhail Vasilyevich Ignatiev developed a number of measures to launch permanent mechanisms for resettling emergency housing. We consider the proposals of the working group, which Mikhail Vasilievich will talk about, reasonable, relevant and ready to thoroughly work them out.
V. Putin: Let's listen to Mikhail Vasilyevich Ignatiev, Chuvash Republic. Please.
Ignatiev Mikhail Vasilievichhead of the Chuvash Republic: Dear Vladimir Vladimirovich! Dear members of the State Council! Colleagues!
First of all, I want to express my sincere gratitude to the members of the working subgroup who took part in the preparation of this report for constructive and effective interaction.
We all know that the leaders of the Soviet state tried to solve the most important social tasks of improving the living conditions of citizens. Nevertheless, by the beginning of the current decade, tens of thousands of Russian families were forced to live in houses that did not meet any safety and comfort requirements. At the same time, the emergency housing stock mainly consisted of houses built in the 40s, 50s, and 60s.
Only thanks to the strong-willed decision of the President of Russia Vladimir Vladimirovich Putin, who emphasizes that our direct task and duty is to get people out of the slums, the historical problem of eliminating the dilapidated housing stock has begun to be addressed. Today, our country is implementing a state program of unprecedented scale to improve living conditions and increase the security of citizens' lives.
I want to emphasize that no other country in the world provides such measures of support to its citizens, except for the Russian Federation. It is a fact. And the regions would never have coped with this problem on their own. Vladimir Vladimirovich, thank you for moving the solution of this, I repeat, historical problem off the ground.
Today, we have the right to draw some conclusions in solving the set task, and we can already say that, on the whole, we have coped with its implementation.
We receive many words of gratitude to the leadership of the country from citizens who have finally moved to safe and comfortable housing from the slums. At the same time, a breakthrough in solving this problem falls on the years of implementation of Decree No. 600 of the President of Russia, as Minister Mikhail Alexandrovich said.
We have learned how to relocate people from dilapidated housing using various mechanisms. For example, in our country, in Chuvashia, the practice of resettlement of citizens under agreements on the development of built-up areas is successfully applied, that is, without the involvement of state and municipal budget funds. Thus, as part of the program, hundreds of people were resettled from 54 residential premises with a total area of almost two thousand square meters.
In addition, for the effective implementation of the program and the provision of housing for socially unprotected categories of the population in the republic, the option of providing a land plot without competitive procedures for free use was used. This made it possible to speed up the process of design and construction, as well as to apply design standards taking into account the area of housing to be settled.
Dear colleagues!
We do not stop in solving the problem of resettling emergency housing and creating safe living conditions for citizens. The long-term forecast of the rate of decommissioning of the housing stock shows that by 2025, multi-apartment buildings with a total area of more than 42 million square meters will be recognized as emergency in the country. More than nine million square meters of emergency housing have already been accumulated, recognized as such after January 1, 2012. This means that the next important step in solving the problem at the state level should be the creation of permanent mechanisms for the resettlement of emergency housing stock.
We understand that it is impossible to continue solving this problem in the format in which we worked before. In this regard, we need to create such approaches to the resettlement of dilapidated housing that will take into account the possibilities of budgets at all levels and make maximum use of existing mechanisms that allow attracting extra-budgetary funds. Based on this approach, at the meetings of the working group for the preparation of the report, we formulated the basic principles that must be observed in the development of new, permanent resettlement mechanisms.
On the one hand, of course, no one should be left on the street, and on the other hand, the decision on the degree of participation of the state in resettlement from dilapidated housing should be made taking into account the social status of residents on the basis of the principle of social justice. Undoubtedly, poor, low-income or large families have objectively fewer opportunities than socially active, able-bodied citizens, but dependency cannot be generated. Further implementation of the program should encourage able-bodied citizens to make efforts to independently improve their living conditions according to existing state and regional programs.
The work on the implementation of measures for the resettlement of citizens from emergency housing stock, the preparation of the report itself allowed us to focus on problematic issues that need to be addressed as a matter of priority. We propose to implement the following mechanisms for the resettlement of emergency housing, taking into account the social status of residents.
The first mechanism is the development of built-up areas.
The second is the development of the rental housing market.
The third is the creation of a legal and organizational mechanism for the implementation of initiatives by owners of premises in apartment buildings for the independent implementation of projects for the reconstruction of emergency housing, the construction of new housing on a land plot that is released after the demolition of an emergency building.
The fourth is the introduction of a new type of housing stock, a specialized housing stock for the resettlement of citizens from emergency housing stock.
The fifth mechanism is the issuance of state or municipal housing certificates for citizens relocating from emergency housing.
To implement these mechanisms at the level of the Russian Federation, it is necessary to develop a new regulatory framework. These measures should contribute to the creation of clear, understandable, permanent mechanisms for identifying and relocating citizens from emergency housing stock.
Obviously, the investment in the program of resettlement of citizens from emergency housing stock has had a multiplier effect. On the one hand, we solved socially significant issues of improving the living conditions of citizens, on the other hand, in the most difficult financial and economic conditions, the construction industry received almost 550 billion rubles of state guaranteed orders.
This means that thousands and thousands of specialists in areas related to the construction industry have been provided with stable work. Today we can say that it was a wise, rational and responsible decision of the President of Russia, the Government of the country, demonstrating a socially oriented state policy.
Thank you for attention.
V. Putin: Thank you.
Dear colleagues, who would like to give their assessments, would like to make some comments or make suggestions?
Please, Sergei Mikhailovich.
Or we allowed to divide the living area into shares. This only led to conflicts. Why did we do it? Certificates are issued, documents are drawn up, but in addition to the fact that many of these centers have been launched throughout the country, it would also be desirable to look at the consequences.
Like in medicine. Many medicines are prescribed by doctors at the reception, only the consequences are different: some patients recover, while others die prematurely. We also need statistics: is it necessary to prescribe so many drugs? Abroad, the insurance company controls: why did the doctor prescribe? So here, an independent examination, probably, could also control how effective the work on the provision of services is.
This has political significance, Vladimir Vladimirovich. People begin to be dissatisfied with the state and the political situation in the country when officials get rude to them or they stand in line to receive certificates to the same centers.
Take immigration. They removed the chief, transferred the service to the Ministry of Internal Affairs, they have been standing in line since the night, people are nervous. At night, you need to stand in line for a Russian to get a list of documents, collect, hand over and then get a refusal, they still refuse him. Where are the statistics of the migration service, how long do Russians wait for their passports and how long do non-Russians wait? And you will see that non-Russian citizens receive passports much faster than Russians.
This is bullying, this should also be taken into account. Let's go there together, who is responsible for the migration service. People have been running since the morning, as soon as the window opens, whoever came running first will still get the opportunity to speak. Medical certificates - their term ends, they again go for certificates.
Russian language exam: I'll ask you a question now, you won't answer a single one - what, deprive you of Russian citizenship, or what? The Russian is asked such stupid questions that no one will answer, no one. I ask you this question: particles in Russian (you know them) “something”, “-something”, “-or”, “-something”, “-same” are written with a dash - which of them can be used independently? No one can answer: both governors and ministers who have a huge academic education.
Why on earth should a Russian know about this: in Pushkin's one poem - "someone came out of the forest"? That's it, I didn't pass the exam, I went out. What it is? Specially select questions to fill up and not give citizenship. I was asked this question 60 years ago so that I would not be admitted to Moscow University. Thanks to Khrushchev, he forced me to accept, because I am from the poor and from the provinces.
By the way, the solution of the housing problem in the capital is good, but in the provinces they are dissatisfied, they say: “Muscovites are snickering. We live in barracks, but they don’t like Khrushchevs.” Perhaps we should pose the question differently regarding resettlement? Let's encourage individual housing construction more. They are waiting for 60 years, now they are being told: "But Khrushchevs are not good." Now they will wait for resettlement, then their children will wait for the 20-storey buildings to be rejected in 50 years.
Let them build themselves. For those who cannot, let's give housing. But if we give this money by bank transfer only for the construction of housing or a housing certificate (there are a lot of free apartments and rooms on the secondary), then people will be happy to move there. Why should they wait until their house is settled? And the city will receive the vacant rooms, apartments, and so on. In this regard, we need to encourage.
Help. Let the officials first make a decision, they will give consent to the actions that the citizen needs, and then the certificates. But first, references, and then they make a negative decision. Is a mockery. First, the decision - then you will bring references under the points of the decision. He collects, and they tell him: we will not do anything to you, something is wrong with you, this is not so. This is also not the best option.
For housing. Good houses are being built, especially Moscow, all over the country. There are polyclinics, schools, everything. What is there for leisure? Dog walking area, car park, playground, and for adults from 20 to 90 where will leisure activities take place? Today is May 4, the capital of our Motherland - where can I go to dance? Just dancing is not a restaurant: a person wants to relax, not to eat, not to drink - there is nothing.
I organized a ball. So what, did anyone come? Officials - to adopt experience, so to speak. This, too, has a meaning. We will provide good apartments, everything is beautiful, and there are the most single citizens in our country at the age of 25 and above. Who thinks about them? Nobody absolutely. They sit unmarried, single, without children.
This is also a protest base. Life has failed. And who is to blame? It seems that there is housing, there is work, but there is no personal life. And then they will go out into the street if some troublemaker calls them, purely physically: at least someone calls, someone needs you. This is also a problem - it is leisure, which not a single official in our country is engaged in.
The second topic that concerns the MFC is the services that are provided in the "one window" mode, no fee is charged for them. These are, as a rule, the services of the Pension Fund, the Social Insurance Fund, and individual services of the Ministry of Internal Affairs. The costs for them are borne exclusively by the subjects of the Russian Federation with their own budgets. As we know, since February 2017, the MFC has also been given the authority to issue passports, while we understand that when passports are issued, there must be proper storage, proper protection of this MFC, and so on.
Additional funds are also needed here. In this sense, the topic that was touched upon first, the financial one, has its place, and it can be resolved without prejudice to the federal budget, because the federal budget does not receive money from this fee, which I mentioned.
Finally, in this part wages. The salary of an MFC employee today is 12-18 thousand rubles, it is really small. And when they say that they do not perform a state function, they simply accept and give documents, in fact, it is probably wrong to say so. They are one on one with citizens, and they have to answer questions: documents on time, not on time, what quality are they, and so on.
And finally, a related topic that has been discussed, but it may not have been as widespread, although individual actors make such decisions. We said that if we provide a service through a “one stop shop”, then we will reduce the number of territorial bodies, state bodies, and state bodies of the constituent entities of the Russian Federation.
Somewhere this is happening, but this is not happening because we are creating multifunctional centers, but rather because of a lack of money in the constituent entities of the Russian Federation, and headcount is being optimized. It seems to me that these issues need to be addressed. The financial problem concerning, on the one hand, the provision, and, on the other hand, the activities of employees who work at the MFC, needs to be resolved.
The second topic is an independent assessment of the quality of organizations' work. According to this assessment, it would be possible to judge the accessibility of the provision of services in the social sphere on the other hand. On the one hand, we can state that the legislative system has been created, four thousand public councils have been created, but it is fundamentally important what happens next, because this system has not yet received further development. We have worked in it for two years, and two years to date have given such results. I will try to talk about them.
You rightly noted that there are already problems related to the affiliation of members of public councils, for example, a public council of seven people: four people are representatives of organizations that, in fact, are evaluated as part of an independent assessment. And by the way, this is everywhere. This is shown by our control measures.
But what is unpleasant and what would I like to draw attention to? An independent assessment, and so it is written in the legislation, was created in order to provide citizens with information on the quality of the provision of social services, as well as in order to improve the quality of their activities. Unfortunately, those independent assessment protocols that are posted on the information resource today - we looked this morning, some examples are in the folder with us - contain the following information: protocol, recommendation - improving citizens' awareness.
Moreover, these protocols were photographed, there are such cases, from a computer and placed in the information system, either because they could not enter the information system, or because they did not bother to do something there, but due to such awareness, we too evaluate.
But there are positive experiences. There are such “bare” protocols, and there are protocols of good enough quality that make you think and make management decisions. I would like to mention the Rostov Region and the Khabarovsk Territory in the field of healthcare, and the Tomsk Region in the field of education. I will not talk about negative examples, unfortunately, there are more of them, but, taking advantage of the fact that governors are present here, I would like to say that to date, 11 subjects in the field of education have not posted the results of an independent assessment, in the field of healthcare - 25 subjects, in the field of culture - 31 subjects.
Today, according to statistics, in these four areas - culture, education, healthcare, social services - almost 109 thousand units of organizations work. To date, according to the site, only fifty have been independently assessed, with 25 percent in healthcare, 44 percent in social services, 47 in education, and 50 in culture. This is the result of two years of activity, we conduct an independent assessment every three years.
Probably, we will have time to conduct an independent assessment of all institutions. It seems to me important to note the following, that, despite the requirements of the law, organizations of departmental affiliation and private ownership provide services, but do not participate in an independent assessment.
Although, I repeat, this is a legal requirement. At the federal level, institutions of higher education are evaluated from the point of view of independent evaluation, while institutions of secondary and general education are not evaluated.
In addition, we spoke about the quality of training of our specialists. The Law on Education requires that criteria for an independent assessment of the quality of student training be developed, but they do not yet exist.
And finally, a few more topics related to independent evaluation, briefly. The law strictly prohibits independent evaluation activities by operators as part of a government mandate. He says that this is carried out only by competition. To date, 46 subjects evaluate the activities of their organizations within the framework of the state task. This is even worse than affiliation, because it gives you the opportunity to influence the results.
The next topic, it seems to me, is very important for the regional aspect. We have 45,000 settlements that today do not have the Internet network, rural settlements, and the independent assessment itself, as a rule, is carried out through the Internet system.
It seems to me that we need to think about it, because there is the experience of the Ministry of Health, they, by the way, were the only ones in their order that reflected that in the absence of the Internet, a survey is conducted directly in the organization. Unfortunately, this is not the case in other areas. I'm not talking about the quality of the survey. Today, unfortunately, 30-50 participants participate in the independent evaluation.
It is clear that this is an unrepresentative sample, however, we must expand this work, because indeed this is another tool for assessing the quality and accessibility of the provision of services in the social sphere. In this regard, we still propose to approve uniform requirements for public councils, their composition and activities. It does not even require legislative changes.
Maxim Anatolyevich said that we would make changes in 2018 and start working in a different way. Nothing prevents us now from making separate adjustments in accordance with the regulations of the Government and relevant departments, so that this system will work more in demand and more understandable for our citizens.
In addition, it seems to us that other departments should be made responsible, not sectoral, but those that have at their disposal educational institutions, and culture, and healthcare, and social services, so that they also participate in an independent assessment. And finally, to exercise some kind of control over the whole event.
As for old housing. The topic, it seems to me, is the most complex of those that are being discussed today. Dmitry Nikolayevich, Mikhail Aleksandrovich, and I worked quite closely on this matter right before the State Council. And I would not like to repeat this part.
But taking into account what was said in your speech that we are extending the operation of the fund, and taking into account what Mikhail Alexandrovich said that 11 constituent entities of the Russian Federation, most likely, will not fulfill their plans for resettlement from dilapidated housing stock, it seems to me , it is important to pay attention to the following.
Our control checks show that this was mainly due to deficiencies in the management system. Today, where housing has not been commissioned or built, there are nevertheless contracts, there are certain contractors, and now work is underway, in fact, to break these contracts and try to return advances.
This is a very long procedure, it is usually a judicial one, it will take a certain amount of time, then a new competition, then a new choice of a contractor, a new look, and so on. It seems to me that we need to look at these issues in a completely different, fundamentally different way, otherwise we will not be able to achieve the task that we are facing, by the date of September 1, 2017.
V. Putin: Thanks a lot.
Alexey Viktorovich, please.
There are three blocks on the agenda
issues: the provision of state and municipal services through the MFC network,
independent assessment of the quality of services in the social sphere and the resettlement of citizens from emergency housing.
Shorthand
report on the joint meeting of the State Council and the Commission under the President
for monitoring the achievement of target indicators of socio-economic development
V. Putin: Good afternoon,
Dear colleagues!
Today, with the participation of members of the Government, representatives
public associations discuss how
the tasks outlined in the May 2012 presidential decrees are being carried out.
at first
I will immediately say that over the past years I have managed to give
some new dynamic positive
changes in the most sensitive, significant areas for the life of citizens, such as healthcare,
education, culture, housing and communal services.
Of course, there are still many problems.
and there are more unanswered questions than what
managed to do. However, the implementation of the decrees
allowed to strengthen partnerships at all levels
authorities and civil society in addressing
national tasks.
The efficiency of work has been greatly increased due to public control,
who organized the All-Russian People's Front.
It is necessary to further expand the dialogue with professional, volunteer, civil associations, NGOs, to create
new opportunities for implementing initiatives
our people.
I would also like to note the work of the heads of the regions and their management teams. In the subjects of the Federation, where competently and responsibly
approached the matter, concentrated resources and efforts on solving the problems of citizens, despite all the difficulties, we managed to
get really serious, noticeable results.
Let me stress that the progress made
become the basis for moving forward. This is the only way to respond to people's requests. Today they are already guided by the highest world standards, which means
that we have to deal with increasingly complex
tasks. This concerns the social sphere and public administration, the creation of modern jobs and conditions for doing business, the quality
housing, ecology and, in general, space for
life.
That is why many provisions of the May decrees have already received a logical
development in priority projects of the Government
Russian Federation and other programs and plans. Now it's important in general
look at what has been done
problem areas, to formulate our further actions.
From this point of view, I propose to discuss
specific items on today's agenda:
development of a system of independent assessment of the quality of work of social institutions, development of a program for the resettlement of emergency
housing, as well as improving the activities
multifunctional centers. I offer from them
and start.
Dear colleagues! A few years ago, citizens, in order to get a certificate, the document had to
almost everywhere, without any exception,
to stand in queues, to beat up the thresholds of various offices, to pay money to intermediaries. Indeed, there are still many problems of this kind, but still
the overall situation is beginning to change.
Today, many people come to multifunctional
centers where you can issue a certificate for maternity capital, a certificate of an individual entrepreneur, register property, receive
other services. Such MFCs are open almost throughout the country.
With the activities of one of them (many probably drew
attention) I met recently in Veliky Novgorod.
Not only looked at their work there - and in other regions of Russia, but the last time I was in Veliky Novgorod,
watched what was going on.
In general, there are three thousand MFCs operating throughout the country, which
provide almost the entire range of public services. Last year the number of applications
exceeded 60 million.
I emphasize
this project has become a success, but we cannot stop at what has been done. Indeed, queues are still preserved in some centers, oddly enough. Far from everywhere
provides a full range of services and
quality even in the MFC does not always meet
the demands people place on them. I draw your attention to the fact that it is the opinion of people, their wishes that should become
basis for further improvement
work of multifunctional centers.
The main task is to create
conditions for citizens to apply to any MFC,
regardless of the place of residence and registration. This is an important step towards creating a coherent, integrated system
providing state and municipal
services.
Dear colleagues! As part of
implementation of the May decrees, the implementation of
independent assessment of the quality of work of social organizations. I emphasize that we need an independent assessment,
of course, not for show. It's real
the opportunity for people to influence the process of changes in the work of those institutions that are most important in a specific, daily practical life: these are hospitals, polyclinics,
educational and cultural institutions.
Speech
is about the citizens themselves expressing
comments on the quality of service, including people
with disabilities in terms of health, material and technical equipment of institutions, and so on, evaluated
the friendliness of the staff, after all,
and then they could check how their proposals were taken into account, what decisions were made, what is actually being implemented in practice.
Therefore, the results obtained should not, of course, be filed in a folder, lie down under the cloth. Need to create
a clear mechanism for encouraging social
institutions that respond to inquiries
citizens, and provide for tough measures against those who are not ready, do not want to listen
people who do not want to work on improving their efficiency.
And of course, it is fundamentally important for us
ensure true independence of evaluation. Now
still, unfortunately, there are cases when budgetary organizations
arrange the so-called cabal:
question and evaluate themselves. And then it turns out that polyclinics, for example, formally have a high rating,
but in fact, you can’t get to specialists, and in general the level of service is quite low.
Need
exclude conflicts of interest during an independent assessment. To do this, expand
participation in it
holding the All-Russian Popular Front, socially oriented NGOs, public chambers in the regions. I ask civil activists to regularly inform about the progress of this work, whether objectivity is increasing, whether people are satisfied
results of these assessments and subsequent
decision making.
Dear colleagues! Another item on our agenda, very serious,
large-scale, very important for millions of our
citizens, is the elimination of emergency housing
(barracks, various temporary buildings), which
It was created as temporary housing, and then people live for decades in these, so to speak, premises, devoid of basic amenities. We are talking about millions of square meters. We have set ourselves a very difficult goal - by September 2017 to provide a new
comfortable housing for more than 700 thousand of our citizens. I will remind you what
was specifically discussed and what are the numbers here.
From January 1, 2014 to September 2017, it is necessary to resettle 11.15 million square
meters, where 711.6 thousand
human. As of April 1, 2017, 8.13 million square meters were settled (this is almost 73
percent of the planned indicator), where 520 thousand people live, this is 73 percent of the planned indicator. Takova
picture for today.
The vast majority of subjects
Federations, as the data show, perform
tasks, despite any difficulties of today. I suggest thinking about ways to encourage them,
including financial. I also appeal to the governors, to the heads of the regions, who
the deadlines clearly do not fit, and for well-known reasons, which we have spoken about more than once,
including due to obvious managerial blunders. Please take personal responsibility
dear colleagues, for the situation, do not send
to explain to subordinates, and to come to people themselves and clearly say when they can move into new housing.
At the same time, I want to warn those
who, in pursuit of meeting deadlines, is trying
to impose on people houses where the roofs flow,
the plaster crumbles, that is, according to the principle “take, God, what is worthless to us”, well, just to report back. I want to repeat
not only timing is important, but also the quality of housing.
I also ask you to deal in detail with those cases when people, through formal, often far-fetched
reasons were not included in the program
resettlement.
And I want to repeat again, the scale
the problems are, of course, very large, and in number
emergency hit houses that weren't recognized
as of the beginning of 2012. Of course
I would like to do more and expand
these frameworks, but we need to fulfill at least what we have.
Nevertheless, I instruct the Government of the Russian
The Federation, together with the regions, to develop permanent mechanisms for the resettlement of emergency
housing stock and launch them from January 1, 2019, and for the transition period I propose to extend the work
Housing and Communal Services Fund,
which has generally proven to be effective.
Moreover, the draft law has been worked out in the Government and is ready to be adopted.
Let's move on
to the first item on the agenda. Word to the Minister
economic development to Maxim Stanislavovich Oreshkin.
M. Oreshkin Oreshkin Maxim StanislavovichMinister of Economic Development : Dear colleagues!
Practically
every citizen of our country has to receive official documents from time to time: a passport, a birth certificate,
maternal capital. I think many will agree that over the past few years it has become
much easier.
Of course,
not the last role was played by the creation of a network
multifunctional centers for the provision of public services "My Documents". The first centers were opened
10 years ago, but now, which is very
important, the sign "My Documents" can be seen literally everywhere: not only in large cities, but also in the most remote
settlements.
Today
in Russia there are about 13 thousand
branches, and they cover 96 percent of the population of our country. Only last year these centers were
93 million services provided. Centers
operate on the principle of "one window", that is, in one place people can
get access to 30 types of services
federal level and about one and a half hundred types of regional and municipal services.
What has generally changed with the advent of the MFC? Before
the system of interaction between citizens and the state has changed. For centuries, government offices kept in despondency,
vividly described by Russian classics, finally
became convenient, modern and technologically advanced, and their work became transparent,
regulated and predictable in time.
When creating the MFC in Russia, it was analyzed
international experience, solutions of mass retail
companies that have succeeded in creating a friendly environment for people. In addition to the service windows themselves, the centers have information
counters, comfortable waiting areas, children's
corners, internet access and much more.
Thanks to the creation of a network of centers only in the last
For several years, the average waiting time in line for receiving public services has decreased by 2.5 times. During these half an hour
time that people began to save if
multiply them by 93 million services, then the total time savings for citizens
our country is more than two million man-days. MFC visitors
appreciated our efforts, and the level of satisfaction
The quality of services today has already exceeded 80 percent, and for comparison, in 2004 it was less than twenty percent.
Significant
number of MFCs equipped today
special terminals that allow you to evaluate the received service. For these
purposes, there is also an SMS service. Last year alone, citizens rated almost five
million services. The share of positive assessments exceeded 96 percent. In different regions, the rating system
works differently: somewhere better, somewhere worse.
For example, at present, almost no data is received from the MFC of the Republic
Ingushetia, Tver and Ivanovo regions.
As infrastructure is created and all procedures are simplified
the expectations of citizens are also growing. We understand that multifunctional centers should
develop further in accordance with these
expectations, and the process of providing public services should become easier and more convenient.
What
is it planned to do this? First, we
we want the centers to work, starting not from the conveniences of departments and historically established practices
public services, and primarily based on the needs of a particular person. The next stage of the increase
the convenience of the work of the MFC will be the transition to a model of work from a life situation, and not from a public service.
I will bring
an example of what this means in practice. When a child is born in a family, parents need to simultaneously receive up to 19 public services:
birth certificate, maternity capital, register a child in an apartment, and so on. Each service requires its own application.
We want to make sure that one is served
application, and the state took over the rest of the work. First passport, marriage, change of surname, own
business or a new house -
in these situations, it is important for people to receive documents
as soon as possible. We have prepared the necessary draft law, and I ask
Vladimir Vladimirovich, support him.
Second:
many citizens, receiving this or that service at the MFC, often, if necessary, pay, for example, state fees, they face the problem of having to either travel to the branch
bank, or payment through devices with a large commission, which do not always work well. To
such problems did not arise, it is necessary to organize
payment through the employees of the MFC. Such a bill has already been prepared.
Third:
we must move forward to further expand the list of services provided. Now we are together with the Tax Service
we are working on the possibility of accepting tax returns
and providing other services. In doing so, we pay special attention to
maintaining tax secrecy. This, by the way,
will not be the first joint experiment with the Tax Service.
So,
for example, the Moscow region has already launched a pilot project in which
at any request of a citizen of the MFC
automatically checks for the existence of the applicant's tax debt and issues a receipt to pay off the debt. it
allowed to significantly increase the volume of revenues and reduced tax debts to the budget.
Second
history here is the issuance of foreign passports and the replacement of driver's
certificates. Together with the Ministry of Internal Affairs of Russia, we need to ensure the provision of such services in all
multifunctional centers. Now, unfortunately, this is not the case.
Fourth:
we have yet to complete the development of administrative regulations for the provision of services, to prescribe all procedures in detail and in detail
inside the multifunctional centers, set the time
implementation, formalize failures and eliminate unreasonable failures. It is necessary to provide where it has not yet been done,
electronic interaction between the MFC and government agencies.
It is important to build a motivation system for MFC employees so that they are interested in the results of their work, do not turn people around if they do not like something in the documents, but really strive to help and try to understand each specific situation.
For
in order to improve exactly what excites
citizens, feedback is very important. We need to set up the system in such a way that we keep track of all scores up to
to a specific specialist who provided the service, to ensure
work with reviews, enter the results of the assessment into the system of motivation of all
responsible persons.
There is
and other reserves to improve the efficiency of the MFC system. One of them is the transition to a centralized organization model.
activities of the centers in the regions. We have
there are still 23 entities where the network consists of many municipal MFCs.
We believe that a centralized regional
the model is better managed, it allows to ensure uniform quality standards and optimize maintenance costs
apparatus.
In general, financing multifunctional centers is also not easy.
question. We have a number of proposals to provide additional
financing. We will look for a solution
together with the regions.
Completing
speech, I want to note that one important
the result of creating a network of public service centers in our country is the formation of teams in the regions that work
based on a client-oriented approach using modern management technologies. They decide the important
people of the task and are already personnel
reserve for both regional and federal authorities.
Dear Vladimir Vladimirovich!
One
of the main challenges of today -
it is the increasing speed of changes in the world: changes in technologies, business models, management systems. The ability to change quickly
adapting to existing challenges,
this is one of the key success factors. Therefore, I believe that the accumulated experience and culture
It is important to actively disseminate the work of the system of multifunctional centers throughout the state system.
Thanks
for attention.
V. Putin: Thanks a lot.
Golubev Vasily Yurievich, Rostov region.
V. Golubev
Golubev Vasily YurievichGovernor of the Rostov region :
Dear
Vladimir Vladimirovich! Dear members of the State Council, invited!
Today
millions of Russian citizens judge the activities of the authorities as a whole largely by their experience of receiving public services at the MFC. The main result of the work over the years: people
believed in multifunctional centers. And this trust can be maintained only by constantly improving the quality of services.
A system that measures quality
today, actively working towards
federal services, and Maxim Stanislavovich has already said this.
Of course, it needs to be developed - and how
at least, in our opinion, two
directions.
First. It is important to give citizens and businesses the opportunity to evaluate the quality of not only federal, but also regional and municipal services, they are the most massive. In many
regions, including the Rostov region,
more than 50 percent of the volume of services rendered -
These are the services of the regional and municipal
levels. For example, out of 246 types of services,
provided by the MFC network on the Don, only 20 percent are federal services. In this way,
today we do not have a systematic assessment of almost 80 percent of the types of services provided by municipalities and the region.
Second. Quality assessment system
services should become even more personalized. Should appear at least
the ability to analyze the reasons for low ratings, their
the share today is not very large, but they are still
remain indicative of a problem. It is important to know exactly the reasons for the dissatisfaction of the applicant. For example, if a significant proportion of bad grades
falls on specific types of services, you need
change the mechanism of interaction with authorities that provide services.
And if it's about
about the quality of service, it is necessary to work with the staff,
implement customer-oriented technologies for working with applicants, similar to the best service practices
organizations.
Satisfaction
applicant - an indicator of the quality of service. But at the same time, the service itself must be clearly
set as the same throughout the country.
Therefore, in addition to developing a system for assessing the quality of services, we are faced with the task of
implementation of unified service standards
multifunctional centers. Necessary
describe as specifically as possible what the MFC employee should know, do in a particular situation and at each stage
interaction with the applicant.
We all understand that quality
service can only be provided by qualified
specialists. And today, each region organizes the training of employees independently, including by creating training
divisions in the structure of centers. For example,
we took the path of introducing a system of continuous training for MFC specialists, however, unified federal educational
There are no standards in this area.
It cans
regional differences in the levels of training of personnel and the quality of service centers. It is advisable to combine
disparate regional efforts into a unified
personnel training system. This is the third urgent task in addition to improving the assessment system and introducing service standards.
And fourth.
Quality service is impossible without staff motivation. Today, the MFC, as a rule, is hard-working young
teams, but staff turnover is quite high. Gaining experience, many move to more
paid positions - both in government bodies and in business structures. To
to keep specialists in the MFC system, it is necessary
first of all a good level of salary plans.
Now across the country it is with workers
centers - 70 percent of the average salary in the regions. There is a rationale for this, because a significant proportion of the services provided are federal. They grow
annually by quantity, by volume. To cover these costs, the budgets
regions since 2015 receive 50 percent
state duty paid by recipients of services
at the MFC. This is a good help for the regions, but additional measures are needed in this direction.
I'll give you an example. One of the most
the services of Rosreestr that are in demand today - to provide information from the Unified State Register of Real Estate, this is 37.6 percent of the total set of types of services,
but for her
not a state duty is levied, but a fee, the division of which between the federal and regional budgets, in contrast to the fee
not provided by law.
This issue has been worked out during
training with specialists from the Ministry of Economic Development, a number of regions, he, of course,
needs a solution. Therefore, I ask you to include it in the list of instructions following the meeting of the State Council. He is in full
least will not solve the problem of wages, but will help
partially. Therefore, other solutions are also possible.
that require attention.
Wherein
not only the additional assistance of the regions is important, but also its
intended use for development
multifunctional centers. And this appointment needs to be fixed. This will create a real opportunity
increase salary in the MFC system by analogy with others
social spheres of education health care, culture and so on.
Dear Vladimir Vladimirovich!
Today, the MFC system reflects the efficiency of work in a concentrated form
all institutions of power. That's why
necessary to take the necessary steps to do the job
centers not just of high quality, but, probably, still
exemplary. Thank you.
V. Putin: Thanks to
You. We will discuss them later, and colleagues will speak on this topic during the exchange of views, and now I propose
start a discussion on an independent assessment
the quality of work of organizations providing social services.
Please,
Maxim Anatolievich Topilin.
M.Topilin
Topilin Maxim AnatolievichMinister of Labor and Social Protection :
Dear
Vladimir Vladimirovich! Dear participants
meetings!
Since the beginning of 2013 in the Russian
The Federation began to form a completely new system for assessing the quality of services provided by organizations that
are at the first line of work with the population: these are organizations of education, healthcare, culture, and social services. it
a completely new form of public control,
so it was conceived together with public organizations.
This
form complements those forms of supervision, state supervision and control, various sociological studies, various
professional ratings, and from January 1, 2015, after the adoption of relevant laws, this
the system began to work in all regions of the Russian Federation.
As you said, the purpose of this system
is to increase the impact
citizens on those decisions that are made by the executive authorities of the subjects, institutions from the point of
vision, first of all, assessment of accessibility, information
about institutions, disclosure of all possible services provided by certain institutions of social
spheres.
This is the comfort of providing services and assessment by citizens
the range of services provided.
This is the waiting time for receiving the service, the absence of queues. This is benevolence and competence, courtesy
personnel. And, of course, through such new
indicators, through citizens' assessment of all services, we
tried to build a new system.
For each industry, together with public associations and public
organizations have provided uniform indicators.
I will name just a few of them: for example, in the field of culture, this is the convenience of the schedule
work of organizations, use of electronic
services; in education, this is a condition for individual work with students, the presence of additional
educational programs, opportunity
constant communication with parents, the opportunity for parents to ask the necessary and interesting questions; in healthcare
is the availability of an appointment with a doctor in electronic form (before
there were practically no such systems), this is the waiting period
providing a service; in social services, it is convenience and people's assessment of how quickly and how comfortably services are provided
social workers at home, what quality
provision of services, including food and leisure services in stationary institutions, and much, much more.
The main thing is that this direct assessment itself should lead to the formulation of tasks for all
institutions, before the relevant executive authorities and was implemented in those plans that
developed according to
results.
Just yesterday under the guidance
Dmitry Anatolyevich [Medvedev], we were in Smolensk,
and during a visit to an orthopedic institution, the head physician showed new touch terminals where patients and visitors, relatives and friends can leave
this assessment for all indicators that are provided; it's all being processed
electronic.
Such
experience is also beginning to be introduced into the work of institutions. For two years the volume
coverage of institutions by an independent assessment was about 50 percent, slightly lower, and we are setting a goal this year that all institutions of social
areas were independently assessed for the provision
services.
What results have been achieved so far? We see that they
certainly not enough yet, but at the same time I will name them. First, this is what
associated with the improvement of the material and technical base, and, as a rule, these are the changes that do not require
very serious financial injections: this
improvement of territories, this is the acquisition of elementary new equipment, this is the convenience of various services when
people come to see the doctor. That is, such activities began
be implemented exactly as they were
claims have been made and questions raised by citizens. It is also the convenience of work schedules, convenience
the work of registries, making an appointment for receiving a particular service. And in connection with such questions that are raised by citizens,
executive authorities make
relevant changes to the regulations of this work.
For institutions
culture in many regions, various services are being introduced in terms of online booking of tickets for receiving services in reading rooms - for example, for
disabled people according to their needs
appropriate equipment is purchased. That is, there are quite a few
positive changes are taking place.
However, we also note that
there are issues that need to be
decide, among other things, by introducing
changes in legislation. This is what
revealed in the course of the first work during these one and a half to two years of public councils under the bodies
executive power of the constituent entities of the Russian Federation.
We see that they often
either employees of these organizations, which are evaluated, or employees of executive authorities take part
subjects of the Russian Federation. We've already started
this work together with the Civic Chamber in order to minimize these factors, but this will also require amendments to the legislation.
In addition, we see that the operators who organize the public assessment itself are not always properly selected, and these
operators is not always sufficient
qualifications, because this is a fairly new job for them.
And here, as you have already said, it is necessary to apply to a greater extent the experience of the same
non-profit organizations that work
in this domain. Here, too, we need to fix this
work in the regions and, if necessary, change the legislation.
We see,
that often the subjects practically do not finance this work, and it requires certain
labor costs. Sometimes we see that the quality and quantity of those interviewed and made in this
connection findings are minimal. That is, on the basis of three or four questions,
certain conclusions. This is also needed
to be avoided, and appropriate
requirements at the federal level and to operators,
and to those who participate in this work, to formulate.
To be continued.
Tomorrow there will be a joint meeting of the State Council of the Russian Federation and the commission for monitoring the achievement of target indicators of the socio-economic development of the Russian Federation on the implementation of the "May Decrees" of the President, the fifth anniversary of which is celebrated this year. According to the ONF, which representatives of the movement prepared for the meeting, most of the president's instructions still need to be finalized.
The meeting will be chaired by President Vladimir Putin. According to the Kremlin press service, three blocks of issues have been submitted for discussion: “the provision of state and municipal services through the MFC network, an independent assessment of the quality of services in the social sphere, and the resettlement of citizens from emergency housing.” Reports will be made by relevant ministers and governors: Economics Minister Maxim Oreshkin and Governor of the Rostov Region Vasily Golubev, Minister of Labor and Social Protection Maxim Topilin and Governor of the Pskov Region Andrey Turchak, Head of the Ministry of Construction Mikhail Men and Head of Chuvashia Mikhail Ignatiev.
The meeting will be attended by representatives of the ONF, who regularly monitor the implementation of the "May decrees" and report them to Vladimir Putin. Recall that since March 2014, by presidential decree, the opinion of the ONF is taken into account when decommissioning the instructions of the head of state, and the presidential control department sends government reports to the Popular Front for the preparation of conclusions.
At a meeting of the State Council, the ONF will present statistics on 179 orders out of 419 that it keeps under control. At the same time, most of the president's instructions, according to the "front-line soldiers", need to be finalized. For example, among the key topics of the "May Decrees" is the formation of an independent system for assessing the quality of services provided by organizations in the social sphere. Monitoring of the ONF revealed significant problems in the system of this assessment. Thus, often the monitoring of the opinions of consumers of social services does not lead to the adoption of managerial decisions to improve the provision of social services and is carried out formally.
By November 2016, reports on 171 orders had been received from the government in the ONF. Of these, the experts of the "People's Front" considered 16% completed (28 orders). 53% (90 orders) required improvement, 31% (53 orders) were not fulfilled. However, Kommersant's source in motion says that now the indicators have improved somewhat.
Based on the results of a similar meeting of the commission in 2016, out of 162 instructions given under the May Decrees, 24 were recommended for withdrawal. Most of the conclusions contained recommendations for finalization and quality improvement.
“ONF has been monitoring the implementation of the May Decrees and instructions of the President since 2014. Our experts and activists from the constituent entities of the Russian Federation identify shortcomings in the implementation of instructions on the ground, suggest how to fix them, ”Alexey Anisimov, head of the ONF executive committee, who will take part in the commission meeting, told Kommersant. In addition, deputies from United Russia asked Prime Minister Dmitry Medvedev about the implementation of the May decrees during his report to the State Duma in April.
Recall that this year marks the fifth anniversary of the "May decrees" based on Vladimir Putin's 2012 election articles. Their validity is limited until 2018-2020, before the next presidential election, Vladimir Putin's election program needs to be summed up.
“The fifth anniversary of the May Decrees will most likely pass without wide information coverage. There doesn't seem to be much to brag about. Although the agenda of the 2018 presidential campaign cannot pass over in silence the results of the 2012 election campaign. It will be necessary to show performance at least in the basic areas. Moreover, 2018 will become a reporting year for a number of indicators, primarily “road maps” for the salaries of certain categories of state employees,” says political strategist Ekaterina Kurbangaleeva.
Under the chairmanship of Vladimir Putin, the Kremlin hosted a joint meeting of the State Council and the Presidential Commission for Monitoring the Achievement of the Target Indicators of Russia's Socio-Economic Development.
There are three blocks of issues on the agenda: the provision of state and municipal services through the MFC network, an independent assessment of the quality of services in the social sphere, and the resettlement of citizens from emergency housing.
Vladimir Putin: Good afternoon, colleagues!
Today, with the participation of members of the Government, representatives of public associations, we will discuss how the tasks outlined in the May 2012 presidential decrees are being carried out.
At the outset, I will say right away that over the past years, we have managed to give some new momentum to positive changes in the most sensitive and significant areas for the life of citizens, such as healthcare, education, culture, housing and communal services.
Of course, there are still a lot of problems and there are more unresolved issues than what has been achieved. Nevertheless, the implementation of the decrees made it possible to strengthen the partnership of all levels of government and civil society in solving national problems.
The efficiency of work has increased significantly thanks to public control, which was organized by the All-Russian Popular Front. It is necessary to further expand the dialogue with professional, volunteer, civil associations, NGOs, to create new opportunities for the implementation of the initiatives of our people.
I would also like to note the work of the heads of the regions and their management teams. In the subjects of the Federation, where they competently and responsibly approached the matter, concentrated resources and efforts on solving the problems of citizens, despite all the difficulties, they managed to get really serious, noticeable results.
Let me emphasize that the successes achieved should become the basis for moving forward. This is the only way to respond to people's requests. Today they are already guided by the highest world standards, which means that we have to solve more and more complex tasks. This concerns the social sphere and public administration, the creation of modern jobs and conditions for doing business, the quality of housing, the environment and, in general, space for life.
That is why many of the provisions of the May Decrees have already received logical development in the priority projects of the Government of the Russian Federation and other programs and plans. Now it is important to take a general look at what has been done, identify problem areas, and formulate our further actions.
From this point of view, I propose to discuss specific issues on today's agenda: this is the development of an independent assessment system for the quality of work of social institutions, the development of a program for the resettlement of emergency housing, as well as the improvement of the activities of multifunctional centers. I suggest you start with them.
Dear colleagues! A few years ago, in order to get a certificate, a document, almost everywhere, without any exception, citizens had to stand in queues, beat up the thresholds of various offices, and pay money to intermediaries. Indeed, there are still many problems of this kind, but the situation as a whole is beginning to change.
Today, many people come to multifunctional centers where you can get a certificate for maternity capital, a certificate of an individual entrepreneur, register property, and receive other services. Such MFCs are open almost throughout the country.
I got acquainted with the activities of one of them (many probably noticed) recently in Veliky Novgorod. I not only looked at their work there - and in other regions of Russia, but the last time I was in Veliky Novgorod, I watched what was happening there.
In general, there are three thousand MFCs operating throughout the country, which provide almost the entire range of public services. Last year, the number of applications exceeded 60 million.
Let me emphasize that this project has become successful, but we cannot dwell on what has been done. Indeed, queues are still preserved in some centers, oddly enough. Far from everywhere a full range of services is provided, and their quality, even in the MFC, does not always meet the requirements that people place on them. I draw your attention to the fact that it is the opinion of people, their wishes, that should become the basis for further improvement of the work of multifunctional centers.
The principal task is to create conditions for citizens to apply to any MFC, regardless of their place of residence and registration. This is an important step towards creating a coherent, integrated system for the provision of state and municipal services.
Source and continuation.
Vladimir Putin chaired a joint meeting of the Presidium of the State Council and the Advisory Commission of the State Council, dedicated to measures to increase the investment attractiveness of the constituent entities of the Russian Federation.
V. Putin: Good afternoon, dear colleagues!
As we agreed, today we will discuss ways to increase the investment attractiveness of the constituent entities of the Federation and improve the business climate in general.
I note that this is the first time we are holding a joint meeting of the Presidium of the State Council and its advisory commission. Members of the commission are the heads of regions - leaders in attracting investments. I believe that their experience will be useful for disseminating the most successful practices throughout the country, and the format that we are using today will be in demand more than once when discussing key issues on the socio-economic agenda.
Creating comfortable conditions for business is one of the key conditions for ensuring sustainable growth, stable development of the economy and the social sphere.
I know that the preparation of a long-term program for the socio-economic development of the region has begun in the Yaroslavl Region. At the same time, special emphasis will also be placed on attracting investments and supporting business.
In recent years, a number of measures have been taken to improve the investment climate in the constituent entities of the Russian Federation. An appropriate legislative framework has been formed, the road maps of the National Entrepreneurship Initiative have been implemented in general, and a national rating of the investment climate in the regions has been launched.
Positive changes in the investment climate are noted both by entrepreneurs themselves and by authoritative experts, including our foreign colleagues. Thus, in the World Bank's Doing Business ranking, Russia took 40th place this year, having risen by another 11 positions. In general, this is already a very worthy place.
It is also important that the difference between the best and lagging regions in terms of the quality of the business environment is shrinking. True, this is not happening as fast as we would like, but in general there are positive trends. Despite the existence of a unified federal legislation and equal legal opportunities for the subjects of the Federation, this difference still remains.
For example, the average time for issuing a building permit, for connecting to electricity networks or registering property rights differs from region to region, unfortunately, by several times still: two, three or more times. This means that the authorities on the ground, where this is happening, of course, how to put it mildly, still have a lot of reserves, and if it is simpler, they are not finalizing it on their territories.
Meanwhile, in the leading regions, the picture is different: here excessive administrative barriers are consistently reduced, the terms and procedures for the provision of public services are reduced, and the services themselves are transferred by our colleagues who work in this way into electronic form. As a result, they get a significant return on business development, both taxes and new jobs.
And I would like to repeat once again: we need to more actively disseminate and replicate such successful practices.
In the course of preparing our today's meeting, our meeting, the federal authorities, together with the business community, have developed appropriate target models and standard road maps. They are based, first of all, on the best regional practices, on the best regional experience.
Now, on their basis, each subject of the Federation should prepare its own regional "road maps". During 2017, they must be implemented in full. Such work will have to be substantively dealt with by specially created project offices in each region.
I want to emphasize that thanks to the introduction of best practices, all subjects of the Federation have a real chance to significantly increase their investment attractiveness. In fact, we must create a uniform, high-quality business environment throughout the Russian Federation so that it is convenient and comfortable for an entrepreneur to work in each of our regions.
I note that the implementation of the road maps will be under constant control of the Ministry of Economic Development. I also ask business communities and the Agency for Strategic Initiatives to join this monitoring.
I know that the Agency proposes to use modern information technologies for this and is already testing a special electronic platform. With its help, it will be possible to see literally in real time how work is organized in each region, how administrative procedures are improving, which of the representatives of regional teams are improving their professional skills and competencies, and who, unfortunately, is standing still.
Let's get to work. The floor is given to the Governor of the Tyumen Region, Vladimir Vladimirovich Yakushev, who headed the relevant area of work. Please.
To be continued.