Business center administrator job description. administrator job description, administrator job description, administrator job description sample

Administrator job description- an instruction indicating the range of assignments, duties, work that the person holding this position in the enterprise, firm must perform.

JOB INSTRUCTION FOR ADMINISTRATOR SAMPLE

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00.00.0000N000

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(signature) (initials, surname)

General provisions

1.1. The administrator belongs to the category of specialists.

1.2. A person who has a secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is accepted for the position of administrator. (Administrator job description sample)

1.3. The administrator must know:

1.4. The administrator in his activities is guided by:

• Charter (Regulations) _______________________________________________;
• this job description;
• _____________________________________________________________________

1.5. Administrator reports directly ________________________ (name of the position of the head).

1.6. During the absence of the administrator(vacation, illness, etc.), his duties are performed by an employee appointed in the prescribed manner, who acquires the relevant rights and is responsible for non-performance or improper performance of the duties assigned to him in connection with the replacement.

1.7. ___________________________________________________________________.

Functions

2.1. Providing efficient and cultured visitor service.

2.2. Control over the safety of material assets.

Job Responsibilities

BUT The administrator has the following responsibilities:

3.1. Carries out work on effective and cultural service to visitors, creating comfortable conditions for them.

3.2. Provides control over the safety of material assets.

3.3. Advises visitors on issues related to the services provided.

3.4. Takes measures to prevent and eliminate conflict situations.

3.5. Considering claims associated with unsatisfactory customer service, takes the necessary organizational and technical measures.

3.6. Exercises control for the appropriate design of the premises, monitors the placement, updating and condition of advertising inside the premises and on the building. (Administrator job description sample)

3.7. Provides cleanliness and order in the room and in the territory adjacent to it or the building.

3.8. Controls the observance by subordinate employees of labor and production discipline, rules and norms of labor protection, requirements of industrial sanitation and hygiene.

3.9. Informs management organizations about the existing shortcomings in servicing visitors, the measures taken to eliminate them.

3.10. Ensures that employees comply with the instructions of the company's management.

3.11. ________________________________________________________________ (other duties).

Rights

BUT administrator has the right:

4.1. Participate in the discussion of draft decisions of the organization's management. (Administrator job description sample)

4.2. In coordination with the immediate supervisor, involve other employees in solving the tasks assigned to him.

4.3. Request and receive from employees of other structural units the necessary information and documents.

4.4. Participate in the discussion of issues related to the duties performed.

4.5. Require the management of the organization to assist in the performance of official duties.

4.6. _________________________________________________________________ (other rights).

A responsibility

5.1. The Administrator is responsible for:

• - for improper performance or non-performance of their official duties provided for by this job description - in the manner established by the current labor legislation of the Russian Federation; (Administrator job description sample)
• - for offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
• - for causing material damage - in the manner prescribed by the current labor legislation of the Russian Federation.

5.2. ___________________________________________________________________.

Final provisions

6.1. This job description has been developed on the basis ofQualification characteristics of the position "Administrator" (Unifiedqualification directory of positions of managers, specialists andemployees. Section "General industry qualification characteristics of positionsworkers employed at enterprises, institutions and organizations,approved by the Decree of the Ministry of Labor and Social Developmentof the Russian Federation of 21.08.1998 N 37), _________________________________(details of other actsand documents). (Administrator job description sample)

6.2. Familiarization of the employee with this job descriptioncarried out at the time of employment (before the signing of the employment contract).Familiarization of the employee with this job descriptionconfirmed by ____________________________________________________________ (hand-painted on the familiarization sheet, which is an integralpart of this instruction (in the journal of familiarization with officialinstructions); in a copy of the job description keptat the employer; otherwise). (Administrator job description sample)

6.3. ___________________________________________________________________.

Sample Documents

© Administrator job description sample

Submitted sample job description administrator suitable for regulating the work of the administrator of a beauty salon. It can also be used when writing a job description for a hotel or club administrator. Add specific administrator job responsibilities specific to your organization to the body of the document.

Administrator job description

APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The administrator belongs to the category of specialists.
1.2. The administrator is appointed to the position and dismissed from it by order of the general director of the company on the proposal of the manager of the salon / hotel / club.
1.3. The administrator reports directly to the manager of the salon / hotel / club.
1.4. During the absence of the administrator, his rights and duties are transferred to another official, which is announced in the order for the organization.
1.5. A person who meets the following requirements is appointed to the position of administrator: secondary or secondary vocational education and at least six months of similar work experience.
1.6. The administrator must know:
- laws, resolutions, orders, orders, other regulatory acts of state bodies on the provision of services;
- the structure of the organization, the duties and powers of the employees of the organization, the mode of their work;
- rules and methods for organizing the process of serving visitors;
- types of services provided.
1.7. The administrator is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the company, the Internal Labor Regulations, other regulatory acts of the company;
- orders and directives of the management;
- this job description.

2. Responsibilities of the Administrator

The Administrator performs the following duties:
2.1. Provides effective and cultural service to visitors, creating comfortable conditions for them.
2.2. Advises visitors on the availability of available services, ongoing special promotions, the availability of bonus programs, etc.
2.3. Keeps an appointment, informs specialists about the available appointment, maintains a client base.
2.4. Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory customer service.
2.5. Ensures cleanliness and order in the premises, supervises the work of cleaners.
2.6. Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
2.7. Informs the management of the organization about the existing shortcomings in servicing visitors, takes measures to eliminate them.
2.8. Performs individual official assignments of his immediate supervisor.

3. Administrator rights

The administrator has the right:
3.1. To get acquainted with the decisions of the management of the organization regarding its activities.
3.2. Provide management with suggestions for improving their work and the work of the company.
3.3. Notify your immediate supervisor of all shortcomings identified in the course of your activities and make proposals for their elimination.
3.4. Require management to create normal conditions for the performance of official duties.
3.5. Make decisions within your competence.

4. Responsibility of the administrator

The administrator is responsible for:
4.1. For non-performance and / or untimely, negligent performance of their duties.
4.2. For non-compliance with current instructions, orders and orders for the preservation of trade secrets and confidential information.
4.3. For violation of the internal labor regulations, labor discipline, safety and fire safety rules.

The job description of the administrator regulates labor relations. It contains the functional duties, rights, types of responsibility of the employee, the order of subordination, employment, dismissal of him from his post, requirements for experience, education.

The document is created by the head of the department. Approved by the CEO of the organization.

The standard form provided below can be used when preparing a job description for the administrator of a trading floor, fitness club, store, hotel, beauty salon, restaurant (cafe), etc.

A number of provisions of the instruction may differ depending on the specialization of the institution.

Sample job description for administrator

Store Administrator

The store administrator establishes and manages the work of the trade establishment, draws up the premises. The specialist monitors the location of goods, the presence and correctness of the content of price tags. Its tasks include compliance with the rules of trade, advising visitors.

Store Administrator Responsibilities:

1. Control of timely replenishment of the range of goods, the use of technological, commercial equipment.

2. Taking measures to speed up customer service.

3. Participation in the reception, accounting of inventory items.

Hotel administrator

The hotel administrator meets, registers, accommodates visitors to the establishment. His duties include ensuring the timely delivery of the client's luggage to the room, informing about the rules of the institution, services.

Specific Responsibilities of a Hotel Administrator:

1. Issuance of keys to clients.

2. Transfer of correspondence addressed to clients.

3. Ensuring proper functioning, timely repair of equipment.

4. Control over the execution of discipline by clients.

Salon Administrator

The administrator of the beauty salon records, receives clients of the institution. His tasks include ensuring a comfortable stay, serving visitors, advising on the services, promotions of the institution.

Specific Responsibilities of a Beauty Salon Administrator:

1. Release of products presented in the institution.

2. Establishment of organizational, technical support for the activities of the staff of the institution.

3. Planning a schedule for visiting specialists of the institution.

Restaurant manager (cafe)

The administrator of the restaurant (cafe) manages the work of the institution. He selects staff, trains him, meets and escorts visitors, establishes labor processes, resolves issues, considers proposals, and comments from visitors.

Specific duties of a restaurant (cafe) administrator:

1. Communication with business partners, contractors, government agencies.

2. Drawing up plans for the activities of the institution.

3. Procurement of goods, services.

4. Control of financial, current reporting documents.

The administrator performs a large amount of tasks, and it is important to set them specifically. We bring to your attention a ready-made job description, as well as an overview of some aspects of the work of a manager.

It is the meeting with the administrator that becomes the beginning of the visit to the company. He meets guests, helps to choose the appropriate procedure, presents additional services. In addition, the employee's functions include customer settlement, sales, etc.

A professional, responsible employee is an important condition for the success of your entire business. Managers can be of two types:

1. Assistant. Meets guests, offers drinks, orients on services.
2. Senior employee. He is authorized to regulate the record, controversial issues in matters of service, to place an order for cosmetics and the necessary tools. So his duties include the solution of economic issues and conflict situations with visitors.

Administrator rights

1. Get acquainted with the draft decisions of the management on its activities.
2. Submit proposals for consideration by the management aimed at improving the work provided for by the responsibilities within the framework of this instruction.
3. Within its competence, make proposals for direct management on all the shortcomings identified in the course of work, making proposals for their elimination.
4. Requesting personally or on behalf of management from departments and other specialists documents and information that are required to perform their job duties.
5. Involvement of specialists from all structural divisions to solve the tasks assigned to him.
6. Require management to assist in the performance of their duties and rights.

Planning work, as well as all employees, is an important step in a structured approach to business. We suggest you use an excellent tool for planning, optimizing and automating your beauty business - the Arnika program.

Firstly, it will greatly simplify the functionality of the administrator, secondly, it will eliminate any confusion in work schedules (and their preparation sometimes brings a lot of problems to the responsible person), thirdly, it will allow online monitoring of work from anywhere in the world, and the master at the same time, they will have access to a mobile application with all the necessary work information.

To whom it obeys

To avoid disputes, establish a clear and specific hierarchy: the administrator is directly subordinate to the director of the institution, the head of the relevant structural unit, or the owner. When an employee is absent (due to illness, during vacation, etc.), his duties are performed by a person appointed in the prescribed manner, endowed with the appropriate rights and responsibility for the performance of the relevant duties. In particular, this person may be the director himself or a senior specialist.

Elena Kaletina, recruitment consultant at HR Technologies:

Many leaders pay special attention to personal qualities. Regardless of the experience of the applicant, he may face a refusal if his character does not meet the expectations of the employer. He works in a team, the requirement is placed on the ability to find a common language with all the masters and other employees.

At the same time, he is the right hand of the leader, it is important to be not only a professional, but also a person who inspires confidence.

Usually the owner and director are the same person, and usually a woman. Such leaders are afraid that something could disrupt the routine of their company. They often consider the enterprise their home, with an established way of life. Therefore, in advance they are often critical and suspicious of the manager. Accordingly, there is a problem of constant control over trifles and excessive guardianship of a new employee. And there are no job standards.

It would be much easier to organize the work if there was a clear job description that would prescribe the appropriate course of action in a particular situation.

What will gross mistakes lead to at work

The consequence of non-compliance with the rules of customer service is psychological discomfort in the institution. Such an incident can lead to the loss of a client. The size of financial losses due to poor service of one client is a really significant amount.

An approximate calculation is built approximately according to the following principle. If the average client pays $60 per month, then the annual loss when leaving him will be $720. But the losses don't stop there. After all, psychologists say that a dissatisfied client conveys his negative attitude to 10 of his friends. And each of them will share this information with their friends - not the best "word of mouth" is obtained. The total number of potential customers is 60 people.

Unsatisfactory service can be caused by many reasons - the rudeness of employees, inattention to customer issues, poor cleaning, mess in the lobby, the wrong approach to resolving conflict situations with customers. The problem of “Soviet unobtrusive service and maintenance” has not been eradicated, when the administrator does not pay attention and makes it clear with all his appearance and actions that few people are interested in the questions and needs of the client.

Let's figure out what the responsibilities are and why this position is one of the key ones.

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Keep a record of work

Employee Responsibilities

The administrator is obliged to organize high-quality customer service. To do this, he coordinates most of the business processes, providing the necessary materials and information to the client, staff, manager.

The administrator belongs to the category of specialists or managers. Depending on the scope of duties and the degree of independence in decision-making, qualifications can be assigned - "senior" or "leading".

Main tasks and functions

Must perform a number of functions. We present them in the table below.

Administrator duties are divided into thematic blocks. Let's figure out what the administrator should do:

1. Organization and planning of activities, the purpose of which is to reduce costs and improve the quality of customer service. That is, control over the efficient use of material, technical and labor resources in the process of activity, work on cost reduction. Accounting and timely reporting to management.

2. Work with the cash register. Issuance of checks, acceptance of payment for services rendered.

IMPORTANT
A significant requirement is knowledge of legal acts, current legislation. This knowledge may be required in various areas of work - from representing the interests of the owner during inspections to developing advertising campaigns in compliance with the requirements of the law "On Advertising" and "On Communications".

3. Work with personnel: keep a time sheet, monitor compliance with the work schedule, the appearance of employees (dress code and uniform).

4. Control of cleanliness, rules and norms of labor protection, safety measures in customer service.

5. Systematic work with the client base: maintenance, updating and replenishment, as well as work on the formation of loyalty (sending information, congratulations, reminders to clients, etc.)

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6. Communication with clients, namely, answering all incoming calls, consultation (services, prices, products) and recording clients - this should also be done by the administrator. This also includes meeting the client, leading the client to the master (acquaintance with the master), accompanying the client after the provision of the service, as well as collecting information for its subsequent use as the basis of new promotions.

7. Since he is responsible for supervising the conduct of promotions and other promotions, he may be asked to practice the basics of marketing, advertising and merchandising.

8. In small offices, work is somewhat similar to the work of an office manager - he is responsible for performance, monitors the presence of paper in the printer, stationery, toilet paper in the toilets.

It also regulates emerging conflicts, maintains a book of reviews, and works with claims.

Responsibilities include performing occasional tasks assigned by the manager.

Elena Valeeva, director of the Natalia studio (Kaliningrad): “Responsibilities include answering the phone, recording, advising the client, coordinating the work of specialists, helping in choosing the right procedures, offering and showing additional services, selling cosmetics for home care, monitoring the availability the necessary funds, the serviceability of the equipment, to make cash payments, the calculation of the wages of employees. Tact and professionalism are essential. An experienced, responsible and reliable employee is the backbone of the leader and the key to the development of the company. When hiring a manager, we pay attention first of all to personal qualities, professional ones can also be taught.”

Requirements

The administrator has certain requirements. So, he must have the following knowledge:

• basics of marketing and principles of advertising
• fundamentals of economics, organization of work
• PC and basic programs, for example, 1C
• features of the sphere, for example, cosmetology, nail industry, visage
• internal labor regulations
• basics of psychology
• ethical standards.

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In addition, there must be certain skills. Typically, this profession requires managerial and organizational skills, skills in conducting and analyzing marketing activities, skills in the work of a merchandiser and a design designer.

Rights

The administrator has certain rights. These include:

• a requirement from the director to create favorable working conditions that comply with the requirements of the legislation
• obtaining information about all decisions of the manager, if they are related to the direct performance of labor functions
• informing the manager about problems in the work of the enterprise and participation in their elimination
• making independent decisions included in the list of his competencies
• making proposals regarding the performance of labor functions or activities.

A responsibility

• neglect of duty
• non-compliance with director's orders
• breach of trade secret
• violation of internal labor regulations, discipline, safety and fire safety rules.

The administrator is the real face of the company. He not only regulates and organizes the work, but also introduces the services of the client and is often the determining factor in the choice of a particular enterprise by the client.