Decision making practice. Psychological training in decision making

Decision making training

“Sometimes there is no right solution, but there is always a better solution.”

"And you need to decide on hesitations."

Can you name an area of ​​human life in which there is no need to make decisions? How many decisions do you make in a day? To what extent does the quality of your life depend on the quality of the decisions you make?

“A patient comes to the doctor and says, doctor, I'm going crazy

at my job, I can't do this anymore!

What are you doing?

You see, I work in a factory and sort iron balls,

who ride on the conveyor. I direct the larger balls to the left,

smaller balls to the right.

So what's the deal?

This is terrible! I have to make decisions all the time!».

The training "Problem Solving and Decision Making" is devoted, perhaps, to the main competence of a modern leader - the ability to make decisions. What if you don't lead anyone? Leaving the office, interacting in other areas of life, you also continue to make decisions, whether it is meetings with friends, personal life or organizing leisure activities on the weekend. Either way, you are using your decision making skills.

Management decisions are the result of the leader's work. In business, success is achieved by those leaders who take more right decisions, either make decisions faster than others, or implement at least some decisions faster than others, because sometimes one bad decision is better than two good ones. This training is designed in such a way that you can learn how to apply any of these strategies.

Decision making training objectives:

Learn to analyze a problem from a higher level than the one at which it arose.

To master the methods of correctly describing the problem, so as to solve the problem itself, and not its symptoms.

To study the decision-making process and learn how to manage its components.

To get acquainted with the psychological characteristics of different types of personalities in solving problems and making decisions.

Try certain NLP tools for business problem solving and decision making.

During the training, to analyze the most pressing problems for all participants and for two days to practice making the best decisions for these situations.

Brief introduction to the training:

At the beginning of the training, questions will be considered about how people make decisions in principle, what methods they use to do this, how aware they are of the decision-making mechanisms that they use, and what psychological traps most people fall into when making decisions.

The next step is to analyze psychological features personalities and analysis of their habitual decision-making strategies, which will allow you to see your strengths and weak sides and take these features into account when interacting with others.

To make effective decisions, we will study methods of group decision-making, and then move on to methods of individual decision-making, dwelling in more detail on certain techniques.

Before studying the topic of making a final decision, we will also consider how to properly prioritize decisions, how to choose the criteria by which you will need to choose a final decision, how to analyze risks and take into account the consequences of making or not making a decision.

And at the end of the decision-making training, we will analyze in detail the topic of implementation decision, an assessment of its effectiveness and the impact of the results obtained on longer-term goals.

So, you already know the training program. Now it remains for you to independently, in the usual way for you, accept such a given training that you will think of as the right one!

"We never have enough time to

to do the job the right way, but it

is always there to redo it."

Program #1

Problem analysis. Making decisions

Duration: 2 days

Results:

The training develops the skills of analysis and finding ways to solve complex, problematic situations where the price management decision very high.

As a result of the training, participants will be able to:

• to accurately understand the abundance of information, cutting off unnecessary
• quickly identify the root cause of the problem
• make informed decisions
• make the most of the direct and indirect effects of the solution

What is special about the training:

• The training is based on solving case studies based on real problematic business situations.
• 80% practice. Practical testing and evaluation of the effectiveness of the proposed technologies directly at the training
• Spiral structure of training: each subsequent skill builds on and builds on the previous ones.
• No academicism - only working tools and technologies

Who is this training for? the training is designed for middle and senior managers, for those who have real authority to make decisions.

Thematic plan

1. Assessment of the situation. Problem identification

2. Problem analysis

3.Search and analysis of solutions

4.Analysis of potential opportunities

What happens in training: practical development of the material takes place in subgroups of 4-5 people. Using the proposed technologies, participants solve complex business problems (cases) based on real situations. The level of complexity of the cases increases as the training progresses. Each case requires the use of the received tools. Thus, participants have the opportunity to evaluate their effectiveness right there, at the training.

This training is for those who value their time, who spend it on thinking about their actions, and not on working on mistakes, for those who are used to making balanced, well-considered decisions.

Gift! Each participant receives a set of pocket rolls with an algorithm of actions at each stage of problem analysis and decision making.

Program #2

System approach to decision making

Duration: 2 days

Target: development of competencies "systemic thinking" and "result-oriented", "problem analysis and decision making".

Tasks:

• Mastering the key principles and tools for effective analysis of a large amount of information.
• Formation of a holistic understanding of the situation, the ability to identify patterns.
• Developing the ability to independently and timely make decisions, including unpopular ones.
• Mastering decision-making tools.
• Mastering the technology of assessing risks and opportunities associated with the adoption of certain decisions.

Training program

1. Introduction

2. Analysis of a large amount of information

3. Key principles for effective analysis of a large amount of information

4. Evaluation of information

5. Method of problem analysis

6. Problem analysis

7. Goal setting

8. Search for alternative solutions

9. Solution analysis. Assessment and “weighing” of risks

Training program

2 days face-to-face training 09:00 - 16:15

Systems thinking. Making decisions

• System and systems thinking
• Types of systems, laws and principles in the system
• Elements and relationships in the system
• Properties of the system and its parts
• The relationship of surrounding objects, events and phenomena
• systems thinking and systems approach
• Goals of applications of systems thinking
• Workshop: Systems Analysis
• Information in systems. Feedback
• Sources of information for analysis
• Feedback as a source of information for analysis and decision making
• Feedback loops
• Amplifying and balancing feedback in systems
• Cause and Effect: Error and Truth
• Errors in establishing causal relationships
• Workshop: Establishing causal relationships
• System Thinking Tools
• Evaluation of factors in the decision algorithm
• Formulating Certain Relationships
• Using "substitute perception" to obtain and analyze system information
• Types of inferences (drawing conclusions)
• Decision Making
• Forecasting events and evaluating solutions
• Basic logical errors in predicting events
• Workshop: Application of systems thinking in forecasting and decision making in standard and non-standard situations. Application of systems thinking in data analysis
• Building system models
• Restrictions external and internal
• Expanding the Horizon of Thinking: Multidimensional and Spatial Thinking
• Workshop: Analysis of practical systems and possibilities for changing them

Productivity. Developing useful skills and habits

• What is Productivity: Definition, Productivity Benefits, Productivity Goals
• What reduces productivity: laziness, procrastination, poor health and lack of energy, stress and emotional burnout, unclear goals, lack of control
• Three Directions for Productivity Development
• Health and energy: body (sports, nutrition, relaxation), mind (mindfulness, meditation, essentialism, self-worth)
• Professional skills: analysis of structure and prospects, tool: "Wheel of Professional Development"
• Habits: developing good ones, getting rid of bad habits
• Inspiration and motivation: what motivates, what demotivates, "Magic Pendal"
• Focus: focus on the priority, rejection of the secondary, presence in the present moment
• Implementation: discipline and willpower, a simple and clear Plan, the theory of small steps, progress assessment, growth schedule

Our experts

Ovcharenko Maxim Vitalievich

He went from a legal adviser to the general director of a law firm. Experience in training in leadership and team development - since 2007. Since 2014, he has been holding strategic sessions and business training. Implements consulting projects aimed at developing business leaders, improving the efficiency of teams and the business as a whole. He has experience in "restarting" more than 30 companies. Founder of his own training center. Author of several books and publications in periodicals

business coach, consultant

• Attunement of teams, partners, divisions
• Developing a Collaborative Culture in Organizations
• Development of basic soft skills, leadership competencies

Practical activities

• 2015-2017 - Wilson Learning Russia, Leading Trainer of the Corporate Consulting Department
• 2011-2014 - Development Center "Lightness of Being", head coach
• 2006-2011 - APEC Legal Center, General Director

• Moscow State University, psychologist
• Moscow State Law Academy, lawyer

Additional education

• Academy of trainings, training of trainers (coach of personal growth, coach of teams)
• Christopher Howard Academy, Training of Trainers (Master Trainer, Master Coach, Master Consulting Sales, Professional Speaker)
• TOC Strategic Solutions, people management, conflict management based on TOC logical tools
• Wilson Learning Academy, Training of Trainers
• Abiroy Academy, Training of Trainers (Business Trainer of Rapid Training Sessions)

Major Publications

Bastrikov Yury Vyacheslavovich

Business coach, coach, organizational consultant. He has extensive experience in coaching top-level managers, training and developing middle and line managers in matters of leadership, management art, and negotiations. For more than 18 years, she has been teaching company employees the skills of sales, communication, and teamwork. During the work, more than ten consulting projects have been implemented for large trading companies in the B2B and B2C segments, which included diagnostics, the creation of a training and development system, trainings, coaching and other forms of work

Business coach, organizational consultant in the field of personnel management and motivation, leadership and leadership, emotional intelligence

Sphere of professional interests

Practical activities

Education, advanced training, scientific internships

Gamazin Oleg Evgenievich

Kuzyutina Irina Vadimovna

The area of ​​professional competencies is related to the development of people management skills, negotiations and personal effectiveness. Experience in companies from 15 to 1800 people, conducting consulting projects on organizational development, service audit, setting up sales departments in large and medium-sized companies, training company personnel for 13 years. In active experience: creation and management of own organization for 10 years, constant cooperation with organizations to “cultivate” the potential of managers and employees.

Mikhailov Dmitry Yurievich

MBA, business coach, consultant in the field of sales and negotiations, personnel management and personal effectiveness. 11 years experience as a business coach. Knowledge of the specifics of the approach to sales training in different cities of Russia. Experience as an HR director. CEO and lead coach consulting company

MBA, business coach in the field of sales and negotiations, expert in the development of managerial skills and leadership

Sphere of professional interests

Practical activities

Education, advanced training, scientific internships

Stolypin Nikita Leonidovich

Business coach of the highest category, Project Manager. Area of ​​professional interests: project management, implementation of a project management culture; creation organizational structure and management of the company's operations, organization of the sales service, sales management, system creation and personnel management; training of specialists of selling departments in sales and negotiation skills; facilitation sessions, strategic planning sessions; methodical training business trainers, creation of corporate training systems

Psychological exercises help the participants of the training to know themselves better, to see their strengths and weaknesses, to outline the ways of the nearest development. Another important task psychological exercises- learn to better understand other people, it is easier to negotiate with them.

Psychological exercises very varied. But, in the end, they all help the participants of the training to become more harmonious, more successful, happier.

Psychological exercises most often used in personal development trainings. But not only. Coaches also often include psychological exercises in the training program of communication, confidence, stress resistance, goal setting.

Experts of the largest professional portal for trainers Trenerskaya.ru have selected for you 7 interesting psychological exercises which can be found in the public domain.

Target: The exercise increases the self-esteem of the participants, stimulates their work on themselves. Improves the mood of the participants and the atmosphere in the group.

Let's sit in a circle. Have each of you take turns making a gift to your neighbor on the left (clockwise). The gift must be made (handed over) silently (non-verbally), but in such a way that your neighbor understands what you are giving him. The one who receives a gift should try to understand what is being given to him. There is no need to say anything until everyone has received gifts. We do everything silently.

When everyone has received the gifts (the circle closes), the coach turns to the last member of the group who received the gift and asks him what gift he received. After he answers, the coach turns to the participant who presented the gift and asks about what gift he gave. If there are discrepancies in the answers, you need to find out what exactly the misunderstanding is connected with. If a group member cannot say what they got as a gift, you can ask the group about it.

When discussing the exercise, participants can formulate conditions that facilitate understanding in the process of communication. Most often, these conditions include the allocation of a significant, unambiguously understood sign of a “gift”, the use of adequate means of non-verbal representation of an essential sign, and concentration of attention on a partner.

Target: The exercise increases the self-esteem of the participants, stimulates their work on themselves.

It is very important to try to find a new name for your imagined flaws. Designate them as follows: properties that can be improved. The word “weakness” carries a connotation of hopelessness and immutability. By replacing it with another that allows for the possibility of improvement, you begin to look at life differently.

Write within 5 minutes detailed list reasons why you can't love yourself. If you do not have enough allotted time, you can write longer, but in no case less. After writing, cross out everything that relates to general rules, principles: "To love oneself is not modest", "A person should love others, not himself." Let the list of shortcomings remain only what is connected personally with you.

Now you have a list of your shortcomings, a list of what spoils your life. Think, and if these shortcomings did not belong to you, but to some other person whom you love very much, which of them would you forgive him or, perhaps, consider even virtues? Cross out these features, they could not prevent you from loving another person and therefore cannot prevent you from loving yourself.

Note those traits, those shortcomings that you could help him overcome. Why don't you do the same for yourself? Write them down in a separate list, and cross out those that you can overcome from them.

With those that remain, proceed as follows: let's say to ourselves that we have them, we must learn to live with them and think about how to cope with them.

We will not give up on a loved one if we find out that some of his habits, to put it mildly, do not suit us.

Target: The exercise helps the formation of new qualities in oneself, accelerates the personal growth of participants.

To begin the exercise, take paper and a pen and divide the sheet into two columns.

Traits I want to get rid of

Now, putting the prepared table in front of you, try to relax and think about yourself. You can turn off the lights, but leave enough light so that you can write. Then look at the first column, start brainstorming and quickly and without thinking write down all the traits you want to get rid of. Write down everything that comes to your mind, and don't try to argue whether it is realistic for you to get rid of this quality.

For example, if you snore, then most likely you are not able to get rid of such an ailment - this fact does not prevent you from writing it down in the first column. Continue until you write down at least 5-7 character traits. Then turn to the second column, start brainstorming and quickly write down all the traits you want to acquire. In some cases, they may be the opposite of the traits you want to get rid of (for example, instead of being shy, you want to be more outgoing; instead of being intolerant of people, you want to be more tolerant).

Just keep going with this process and write down whatever comes to mind without trying to criticize or judge it. In addition, do not try to argue now whether it is realistic for you to acquire this quality. Again, keep writing until you list at least five traits, or until the process starts to slow down. When you feel you're done, you're ready to prioritize the traits you want to get rid of or acquire.

Eliminate repetition first. For example, if you wrote down "become less negative and critical," the opposite would be "become more positive and supportive." After you have written down this opposite trait, cross out the character trait that you want to get rid of. To prioritize, consider each of the traits on the list in turn and determine how important they are to you by assigning letters:

Write these letters next to each line. Look at the traits marked A. If you have more than one trait in this category, rate them in order of priority: 1, 2, 3, etc.

You have now set your priorities and will work on developing the traits that are most important to you first. But work on developing a maximum of three traits at once. Once you feel confident that you have made them your personality traits, move on to the next traits on your list in order of priority (work on all the A traits in order, then the B traits, and finally the C traits). If you feel like you've changed a lot, make a new list of priorities for yourself.

Target: Exercise trains the ability to communicate without judgment, develops a more positive attitude towards people.

The group is divided into pairs. Partners need to take turns telling each other about common acquaintances, avoiding judgments. Statements should be in a descriptive style.

Each partner works 4 minutes. During his speech, the second partner monitors the presence of grades, marks (gives a signal) if they are.

• What were the difficulties?
• What helped to avoid evaluative statements?
• What new qualities have you discovered in yourself?

Target: The exercise teaches you to communicate effectively with each other, helps to rally the team.

All group members stand in a circle, close their eyes and hold out in front of them right hand. And they grapple with the hand that they met first.

Then the participants extend their left arms and again look for a partner. The facilitator helps the hands connect and makes sure that everyone is holding two people's hands, not just one.

Participants open their eyes.

Now their task is to unravel without opening their hands.

As a result, the following options are possible: either a circle is formed, or several linked rings of people, or several independent circles or pairs.

Summing up the exercise:

• Are you satisfied with your result?
• What helped and what hindered the process?
• Who do you want to single out, thank for your result?

Target: This is a very short exercise. An exercise in trust.

Now we will conduct an exercise associated with a certain risk. I ask you to trust me and enter the circle of those who want to help me ... "

After everyone has entered the circle, thank them and say that this exercise is over.

Summing up the exercise:

Ask those who left why they did it? For those who did not enter, why? Discuss how the phrase "Trust me" influenced their decision.

Why do people often trust others without thinking about the consequences, etc.?

Target: Exercise helps develop life goals.

Step 1. Let's talk about your life goals. Take a pen, paper. Take 15 minutes to reflect on the question, “What do I really want out of my life?” Don't think long, write down everything that comes to your mind. Pay attention to all areas of your life. Fantasize. The bigger, the better. Answer the question as if you have an unlimited resource of time. This will help you remember everything you are striving for.

Step 2 Now, in two minutes, you need to choose what you would like to devote the next three years to. And after that, two more minutes - to supplement or change the list. Goals must be realistic. As you work through this and the next steps, unlike the first, write as if it were your final years and months. This will allow you to focus on the things that really matter to you.

Step 3 Now we will set goals for the next six months - two minutes to compile the list and two minutes to correct it.

Step 4 Take two minutes to work on auditing your goals. How specific are they, how do they fit together, how realistic are your goals in terms of time and available resources. Perhaps you should enter a new goal - the acquisition of a new resource.

Step 5 Review your lists periodically, if only to make sure that you are moving in the direction you have chosen. Doing this exercise is similar to using a map on a hike. From time to time you turn to it, adjust the route, maybe even change direction, but most importantly, you know where you are going.

Summing up the exercise:

• How do you feel after the exercise?
• What interesting conclusions have you made for yourself?
• What was unexpected for you?
• What was the hardest thing? Why?
• Who has made a realistic plan and is ready to follow it?

So, we presented to your attention 7 high-quality psychological exercises. But it is worth considering that since these exercises are taken from free sources, they may already be known to the participants in your trainings, since they are available to many trainers.

When you need:

• exclusive and best exercises known only to a small circle of professional coaches
• exercises with detailed coaching methodology for their implementation, revealing the entire "underwater part" of coaching, all coaching "tricks" and secrets,

then you can always find such training exercises on the professional coaching portal Trenerskaya.ru

This portal has grown on the basis of the largest psychological center "Sinton". For more than 30 years of work, the Sinton center has collected, probably, largest base best games and exercises for psychological training.

TRENERSKAYA.RU is a team of professional trainers who:

• take away only the best, brightest and effective exercises on a variety of coaching topics
• describe professionally and in detail hidden method of their implementation!

You can buy our coaching exercise manuals at the most affordable prices in the "Exercises for training" section.

The exercise "Traffic Light" is unique, since it is the author's development of professor of psychology N. I. Kozlov.

Incredible in its effectiveness, an exercise capable of making a "revolution" in the minds of the training participants in just an hour. A real "pearl".

Many people do not know how to appreciate what they already have in their lives: material, spiritual benefits, relationships with loved ones. If, in an unexpected way, a person loses what he previously had, then he falls into a state of emotional negativity. And the stronger the event is in terms of the degree of negativity, the more difficult it is for a person to maintain his positive attitude towards people in particular and towards life in general. With the help of this tool, the trainer helps the participants, without going through the situation of loss in life, to make an inventory of their values, while at the same time reducing their emotional involvement in an unpleasant situation.

What do you think will happen if you offer the participants of the training to learn a technique that allows you to completely understand and feel your interlocutor, right down to his self-awareness and train of thought? Most likely they will think that you are either playing tricks on them, or you will teach them some complex technique that takes years to learn and has a natural predisposition.

And if you tell them that this is not a joke, and that in 30 minutes you will really teach them a simple and accessible technique for understanding your communication partner, a technique that anyone can learn? Of course, they will gladly seize the opportunity.

The “Feeling” exercise allows you to give an opportunity to practice this very technique and get amazing results already in the first stages.

Highly effective and "deep" exercise that can cause real changes in the self-esteem of the participants of the training.

The "Court" exercise really looks like a court session, so it will most likely become the brightest and most important event training for all participants who get the opportunity to publicly hear feedback from their colleagues in the group. Although the feedback is given in a constructive way, it still contains both "positive" and "negative" remarks, and therefore will be a real test for the group. But at the end of the training participants will receive the opportunity to see the adequacy of their own self-esteem, to test their ability to calmly listen to or voice criticism, to get a more objective idea of ​​\u200b\u200bhow their actions and manifestations are evaluated by others.

Exercise is a must for everyone confidence training(what confidence can there be without adequate and stable self-esteem?). It will ideally fit into personal growth training, it will be a good addition to stress resistance training.

play exercise, expanding the perception of the participants of the training about themselves boosting confidence and opening up new perspectives. It reveals the creative potential of the training participants, sets up and motivates the group for further work. Could be like warming up, as well as the main thematic exercise.

Exercise "I'm good at it!" great for personal growth trainings and motivational trainings. Will be good option for teenagers and youth groups. It can be successfully combined with the tasks of team building trainings, and made very indicative at confidence training. In addition, the exercise is indispensable for trainings for starting your own business and employment trainings.

A very good and effective goal-oriented exercise that provides the participants of the training with the opportunity to work through their doubts and possible obstacles on the way to their goal. Increases the energy and motivation of the group for further learning.

Suitable for any training related to the topic of achieving goals. First of all, of course, these are goal-setting, self-confidence trainings, motivational trainings, as well as trainings for personal growth and stress resistance.

The trainer has the opportunity to visually demonstrate to the participants how minor obstacles that arise can interfere with the achievement of goals, and how easily they can be overcome, simply by having the right focus.

We recommend unique coaching manuals for the best exercises for training:

It's classic icebreaker exercise. And, therefore, it perfectly removes the primary tension and distrust in the training group, contributes to the establishment of warm, trusting relationships between the participants of the training.

The exercise "Blind and Guide" perfectly leads the participants of the training to research and discuss the topic trust in other people. It helps the participants of the training to increase the level of trust in their lives, to start trusting people more, to see that in life we ​​often “do not trust” from the very beginning.

The exercise "Blind and Guide" gives each participant the opportunity to get to know yourself better: how much he trusts others, it is easy or difficult for him to rely on another person, what he is like in interaction with others, how other people perceive him.

An energetic game exercise capable of short time include training participants in the work process, increase their attention, energy and involvement. Creates a positive atmosphere and, if necessary, relieves tension in the group. Includes physical and emotional activity of participants. In addition to the functions of warming up the group, this exercise contributes to the formation of positive and constructive attitude towards your loss or failure. Helps to understand that regardless of the results of their efforts, you can just enjoy the game. This principle can be applied to everything in life and thus it is easier to endure failures and difficulties.

The exercise "Sparrows-Crows", despite what was invented many years ago, remains efficient and popular warm-up exercise many coaches to this day. Moreover, it is suitable both for personal growth trainings and for business trainings on sales, negotiations, and leadership.

A powerful goal-setting or negotiation training exercise. The exercise clearly demonstrates to the participants of the training their habitual patterns of behavior, helps to reveal negative attitudes, beliefs that prevent them from easily achieving their goals or negotiating. Provides training participants with new resources.

Coaching exercise manual developed by professionals especially for the coaching portal. RU and contains a lot of unique recommendations, tips and coaching "tricks" that allow you to carry out the exercise with maximum results. You won't find this anywhere else!

The volume of the coaching manual: 12 pages.